About this role
Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise.
Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray, on-site MRI, on-site physical therapy, and aquatic therapy.
As Center for Bone & Joint Surgery continues to grow, we are seeking a Referral & Authorization Specialist- Full time (M-F) Onsite
ESSENTIAL FUNCTIONS
• Verifies and updates patient registration information in the practice management system. • Obtains benefit verification and necessary authorizations (referrals, precertification) before patient arrival for all ambulatory visits, procedures, injections, and radiology services. • Uses online, web-based verification systems and reviews real-time eligibility responses to ensure accuracy of insurance eligibility. • Creates appropriate referrals to attach to pending visits. • Verifies patient demographic information and insurance eligibility including coordination of benefits; updates and confirms as necessary to allow processing of claims to insurance plans. • Completes chart prepping tasks daily to ensure a smooth check-in process for the patient and clinic. • Researches all information needed to complete the registration process including obtaining information from providers, ancillary services staff, and patients. • Fax referral form to providers that do not require any records to be sent. Be able to process 75-80 referrals daily. For primary specialty office visits, fax referral/authorization form to PCPs and insurance companies in a timely fashion. • Reviews and notifies front office staff of outstanding patient balances. • Maintains satisfactory productivity rates and ensures the timeliness of claims reimbursement while maintaining work queue goals. • Respond to In-house provider and support staff questions, requests, and concerns regarding the status of patient referrals, care coordination, or follow-up status. • Identifies and communicates trends and/or potential issues to the management team.• Index referrals to patient account for existing patients. • Create new patient accounts for non-established patients to index referrals. *The job holder must demonstrate current competencies for this position.
EDUCATION • High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE • Minimum one year of experience in a healthcare environment in a referral, front desk, or billing role.
• Minimum one year of Athena experience preferred
• MRI authorization experience is a plus
• Minimum one year of experience in medical insurance authorizations required
At Center for Bone & Joint Surgery, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan with company match
• Employee Assistance Program that is available 24/7 to provide support
• Paid Time Off
• Paid Holidays
• Closed on major holidays
• No evenings or weekends
• Business hours Monday -Friday 8a - 5p
• and more...