About this role
Job Summary
Provides indirect patient care in the office/clinic setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office/clinic staff, and the medical staff. Participates in performance improvement activities.
Duties and Responsibilities
Demonstrates Competency in the Following Areas:
Registers all patients, gives new patients medical forms to complete.
Verifies patient demographic, employment, and insurance information.
Explains billing policies, collects copayments, and refers patients without insurance to the office/clinic manager.
Schedules new and return appointments; explains the registration process and gives directions to new patients; may explain procedure preparation to patients.
Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
Maintains daily patient log.
Maintains a good working relationship with office/clinic staff members and physicians.
Performs other duties as assigned.
Professional Requirements
Ensures that appearance and personal conduct are professional at all times.
Excellent attendance record.
Wears appropriate clothing for job functions. Wears ID badge.
Works at maintaining a good rapport and a cooperative working relationship with physicians, administration, and staff.
Represents the organization in a positive and professional manner in the community.
Maintains patient confidentiality at all times.
Complies with all organizational policies regarding ethical business practices.
HIPAA compliant.