About this role
Responsibilities Include:
• Answering all incoming phone lines categorized as “dispatch” and receiving, processing, and dispatching emergent and non-emergent ambulance requests, scheduling pre-scheduled requests and special events for the company, and processing other information as necessary
• Processing emergent and non-emergent ambulance requests in a manner according to Standard Operating Procedure
• Entering and updating the Computer-Aided Dispatch (“CAD”) system with the complete and accurate information
• Determining the appropriate unit for emergent and non-emergency requests
• Providing the highest level of customer service to facilities, patients, and other external contacts
• Processing any paperwork and/or information received from external and/or internal contacts.
• Aid in completing daily and month end paperwork in reference to number of calls, times, etc.
• Reporting to work at the assigned time in accordance with uniform standards
• Reporting to work in emergency call-in situations as needed.
• Following all procedures, policies, rules, and regulations of the company
• Demonstrate Excellent Communication and Customer Service Skills
• Demonstrate Professional, Ethical Management Behavior
Minimum Qualifications:
High School Diploma or GED
Computer Literate
Ability to communicate, verbally and in writing in English, with all levels of staff
Job Type: Full-time