About this role
POSITION DESCRIPTION:
This position will be responsible for assisting the Engineering Manager in leading a team of maintenance personnel to provide service to owners and guests in the upkeep and maintenance of resort grounds, villas and assets. This individual will participate in the training and supervision of their team. They will provide direct supervision of maintenance teams to assure proper response to requests for service including planned and preventative maintenance.
ESSENTIAL DUTIES AND TASKS:
• Supervise work assignments, response and problem resolution, provide technical support to all maintenance personnel.
• Directs and assists maintenance techs with maintenance of buildings, vehicles, and keeping equipment in safe and operable condition.
• Follows and coaches' maintenance techs in the adherence to guidelines set forth in the employee handbook and brand standards and makes responsible decisions based upon these guidelines.
• Identify, troubleshoot, and resolve concerns as it relates to the upkeep and maintenance of the villas and grounds.
• Implement and facilitate skills training for assigned teams.
• Assist in controlling department budgetary expenditures.
• Perform any other duties deemed necessary by the Manager of Facilities Ops or General Manager.
QUALIFICATIONS:
• Demonstrates a sincere dedication to provide an unsurpassed level of ownership and guest satisfaction
• Demonstrates a professional appearance and pleasant personality
• Demonstrates a high degree of judgement and making sound decisions
• Ability to maintain a high level of accuracy and organization
• Ability to read, write, and follow oral and written standard operating procedures
• Ability to communicate effectively with guests and staff
• Ability to operate all maintenance and grounds machinery
EDUCATION and/or EXPERIENCE
• High school diploma / GED
• Preferred 2 years of experience in a leadership role
CERTIFICATES, LICENSES, REGISTRATIONS
• Facilities Certification CEOE, IFMA, or FMA are desired
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.