About this role
MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.
Project Coordination & Execution:
Assist the Innovation Manager in coordinating and refining innovation initiatives by supporting the planning, execution, and monitoring of projects across departments.
• Develop and maintain project timelines, deliverables, and key milestones to ensure successful execution.
• Conduct research on industry trends, emerging technologies, and best practices to identify opportunities for efficiency improvements.
• Support the development of internal processes, integrating Agile and Design Thinking methodologies to drive structured problem-solving and innovation adoption.
• Track key performance indicators (KPIs) and benchmarks to measure the effectiveness and impact of innovation projects.
• Identify potential roadblocks and propose solutions to maintain project momentum.
Administrative & Logistical Support:
Provide organizational and administrative support to ensure smooth execution of innovation initiatives.
• Coordinate logistics and scheduling for Innovation Lab meetings, workshops, and other innovation-related initiatives, including material preparation, resource coordination, and participant management.
• Prepare reports, presentations, and visual data insights to communicate project progress, insights, and outcomes to leadership.
Process Improvement & Service Design:
Assist in improving customer experience through structured process enhancements.
• Support the evaluation of internal processes to identify inefficiencies and recommend improvements for both existing and new workflows.
Cross-Departmental Collaboration:
Serve as a liaison between teams to facilitate communication, alignment, and engagement on innovation initiatives.
• Manage participant engagement and cross-functional involvement, ensuring diverse perspectives contribute to innovation efforts.
• Support brainstorming sessions by documenting key takeaways and gathering stakeholder feedback to inform service improvements.
Other Skills and Abilities
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Excellent communication and interpersonal skills to engage with stakeholders at all levels.
• Proficiency in project management tools and methodologies (e.g., Agile, Lean, Six Sigma).
• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Strong problem-solving and troubleshooting skills, with the ability to work effectively and harmoniously with diverse groups of people in high pressure situations.
• Strong research and analytical skills.
• Perform under minimal supervision and work extended/irregular hours as necessary including nights, weekends and holidays.
• Excellent proof-reading, written, verbal, and interpersonal skills, ensuring clear and effective communication across all levels of the organization.
• Comfortable with ambiguity and change.