About this role
This is a PRN Position
Compensation Range: $20.43 to $26.65
Non-Exempt Position
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Supervisory-Specific Performance Expectations, Duties, and Responsibilities:
• N/A
Position-Specific Performance Expectations, Duties, and Responsibilities:
• Must approach daily work activities with an “everything is my job” attitude.
• Must have above-average communication skills with a solid grasp of proper grammar and a strong command of the English language.
• Must be able to pleasantly accommodate/communicate with a broad range of guests with a variety of needs.
• Must have the ability to smile for an entire shift and convey genuine enthusiasm and happiness.
• Function as a daily liaison between employees, patients, visitors and the MRH Admin team.
• Must be proactive, approachable, and solution-focused.
• Develops, implements, and monitors scripting tools to be utilized throughout the hospital in accordance with service excellence programs.
• Must have strong conflict resolution skills and the ability to de-escalate angry or displeased guests.
• Must be proficient in the Microsoft Office platform with an ability to create basic Excel spreadsheets and maximize Word capability.
• Must be able to collaborate and work effectively with diverse personalities and skill sets to achieve common goals.
• Maintains an outstanding attendance record.
• Must understand the organizational structure and be capable of determining what situations require the assistance or support of management and what situations should be handled at the concierge level.
• Must be comfortable with empowerment to make decisions and take action with the best interest of MRH in mind.
• Must understand the importance of building and maintaining knowledge of community venues, establishments, and events in order to provide exceptional assistance to visitors, guests, and employees.
• Must set an example for customer service for all employees to emulate.
• Makes recommendations for new/additional services and amenities based on customer feedback.
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• Must be a champion and cheerleader for MRH – not only at the hospital, but when representing MRH in the community.
• Seeks an understanding of MRH's strategic plan expectations and is willing to proactively identify and seek resolutions when something is not up to standard.
• Upholds dress code standards without fail.
• Develops strong relationships with area businesses to ensure the best service for MRH visitors and guests who are referred to said businesses.
• Develops a thorough understanding of all key services and amenities and possesses the ability to deliver service or information about service in an exceptional and timely manner. Such services include: dining room hours, information and menus; facility services, hours and locations; physicians, key staff and administration, etc.
• Serves as a primary resource for visitors and guests seeking information, assistance, or recommendations and is a liaison between guests and other departments in an effort to provide an exceptional experience.
• Performs other duties as assigned.
Organization-Specific Performance Expectations, Duties, and Responsibilities:
• Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
• Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
• Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
• Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
• Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
• Maintains strict patient confidentiality at all times.
• Reports to work punctually and completes assigned duties within established timeframes.
• Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
• Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
• Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.
QUALIFICATIONS
• Must be at least 18 years of age (21 for positions requiring driving, with a valid driver's license).
• Must be legally authorized to work in the United States.
• Must successfully pass a background check.
• Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
• Must complete an Employee Health meeting prior to starting employment.