About this role
The Branch Manager oversees the branch's operations and staff with accountability for sales (<$5 million), customer service, profitability, productivity and loss prevention. Leads branch operations team (3-6 people) to achieve strategic goals related to revenue generation, profit attainment, and growth goals including market share through utilization of effective sales management techniques. Communicates and enforces store goals and policies and ensures compliance with security, sales, and safety and recordkeeping practices. Maintains accurate records of purchases, sales, and requisitions and reviews store reports to identify areas of waste.
Le directeur de succursale supervise les opérations et le personnel de la succursale et est responsable des ventes (<5 millions de dollars), du service à la clientèle, de la rentabilité, de la productivité et de la prévention des pertes. Diriger l'équipe des opérations de la succursale (3 à 6 personnes) pour atteindre les objectifs stratégiques liés à la génération de revenus, à la réalisation des bénéfices et aux objectifs de croissance, y compris la part de marché grâce à l'utilisation de techniques efficaces de gestion des ventes. Communique et applique les objectifs et les politiques du magasin et assure le respect des pratiques de sécurité, de vente, de sûreté et de tenue de dossiers. Tient des registres précis des achats, des ventes et des demandes et examine les rapports du magasin pour identifier les zones de gaspillage.
Responsibilities:
May include:
• Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.
• Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations.
• Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.
• Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities. Ensure employees complete all assigned training in a timely manner.
• Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.
• Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
• Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing and follow up quickly on rejections.
• Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
• Stay current with cycle counts and keep dead stock at a minimum.
• Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
• Review P&L; hold safety meetings, security reports and maintain facility.
• Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately.
• Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
• Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner.
• Maintain a 93%, or higher, audit score
• Maintain a working knowledge of company's benefits and employee handbook policies. Ensure employees are following safety protocols including maintaining an organized and clean work environment,
• Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform.
• May work outside regular working hours in case of emergencies within the branch as required.
• Participate in additional activities as requested.
Le Directeur-trice de Succursale est responsable de la gestion intégrale de la succursale au quotidien, soit, diriger, former et encadrer les représentants du service à la clientèle et les employés de l'entrepôt. Effectuer des audits périodiques pour s'assurer que le travail est conforme aux protocoles, processus et objectifs établis tout en répondant aux attentes des clients. Il est le principal reflet du service à la clientèle et de la performance des opérations. Il travaille en étroite collaboration avec les représentants des ventes externes. Il veille au respect des processus et des procédures de l'entreprise, maintient un environnement de travail sûr et propre, et veille à l'entretien et à la maintenance de tous les actifs de l'entreprise. Responsable de bâtir et de maintenir le moral dans la succursale en démontrant des qualités de leadership en donnant l'exemple au personnel en promouvant le travail d'équipe. Communique et applique les objectifs et les politiques du magasin et assure la conformité avec les pratiques de sécurité, de vente, de tenue de registres et examine les rapports de la succursale. Peut travailler en dehors des heures normales de travail en cas d'urgence au sein de la succursale, au besoin. Participer à des activités supplémentaires sur demande.
Nature & Scope:
• Ensures work is aligned with the ROM's expectations, goals, and vision
• Accountable for implementation of policies, processes, and procedures for short-term results
• Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
• Works on difficult to moderately complex issues and projects
• Provides guidance and training to subordinates
• Has authority to hire, recommend pay, establish performance and recommend for termination
• Level of signing authority established by company policy/guidelines
Knowledge & Skills:
• Knowledge of warehouse/inventory management and material handling equipment such as forklifts
• P&L understanding
• HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts
• Proven customer service experience with high level of customer satisfaction
• Proven leadership, coaching / mentoring and team-oriented mindset along with effective delegation of duties.
• Effective verbal and written communication skills and interpersonal skills
• Strong organizational and time management skills
• High level of attention to detail and compliance and results driven.
• Excellent problem-solving skills, with ability to apply sound judgment
• Ability to build and maintain positive relationships with customers, vendors, and employees
• Experience leading a team of employees towards a common goal
• Ability to apply good judgement and decision-making skills including strong work ethics and integrity.
• Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)
• Working knowledge of CRM & Mincron or similar applications is preferred
• Connaissance de la gestion des entrepôts/inventaires et des équipements de manutention tels que les chariots élévateurs ;
• Compréhension du P&L (pertes et profits);
• Expérience éprouvée du service à la clientèle;
• Leadership assuré, coaching/mentorat et esprit d'équipe avec délégation efficace des tâches;
• Compétences efficaces en communication verbale et écrite et compétences interpersonnelles;
• Solides compétences organisationnelles et de gestion du temps;
• Niveau élevé d'attention aux détails et à la conformité et aux résultats;
• Excellentes compétences en résolution de problèmes, avec la capacité d'appliquer un bon jugement;
• Capacité à établir et à entretenir des relations positives avec les clients, les fournisseurs et les employés;
• Expérience à diriger une équipe d'employés vers un objectif commun;
• Capacité à faire preuve d'un bon jugement et à prendre des décisions, y compris une éthique de travail et une intégrité solide;
• Connaissance pratique de la suite MS Office (Excel, Outlook, Word);
Experience:
• 1 an dans un rôle de leadership/supervision/1 year in a leadership/supervisory role
• Expérience dans le secteur de la vente en gros de CVC fortement appréciée/Experience in HVAC wholesale industry strongly preferred
Education:
• High School diploma or GED equivalent
• College degree strongly preferred
Physical Requirements/Work Environment:
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel for meetings, etc. – up to 25%
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.