About this role
Essential Job Functions:
• Monitor the operation of slot machines and participate in the payout of manual jackpots and restocking TITO printers.
• Trouble-shoots issues with the sports wagering kiosks, such as ticket jams.
• Ability to understand and apply Company internal controls, policy and procedure.
• Protect company assets.
• Compliance with Title 31, to include: Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports W2Gs, etc.
• Ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise.
• Sign new players up for Reward Card Accounts.
• Utilize casino management system computer functions i.e., making Reward cards, point redemption and issuing comps.
• Make reservations for quests.
• Knowledge of all amenities, events and promotions throughout the property.
• Circulate through the casino floor and has a positive interaction with the customers.
• Provide service to internal and external customers which reflect the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Other Job Functions:
• Perform miscellaneous duties as assigned by management.
Job Qualifications:
• Experience Required: Customer Service Experience
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Good math skills; ability to communicate effectively with guests and employees; and computer skills. Ability to work in a fast paced environment and follow directions amid distractions.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Ability to move around casino floor during entire shift; ability to work any shift; ability to lift and carry up to 55 lb. on a regular basis.