About this role
Responsible for performing quality VIP guest transactions and service. Assisting hosts with their events, comp issuing, and various other assignments.
Essential Job Functions:
• Exemplary guest service;
• Great interpersonal skills;
• Issue complimentary services consistent with company guidelines;
• Update a guest’s account with current information as necessary;
• Participate in telemarketing and direct mail campaigns targeting guest for VIP event invitations;
• Utilizes Konami, Maestro and HMS player tracking database for tracking events;
• Represent Casino at special events, both in-house and out;
• Strong computer skills; including but not limited to Excel and Word;
• Assist hosts in issuing comps; organizing events, and general administrative duties;
• Other reasonable duties as assigned.