About this role
DUTIES & RESPONSIBILITIES
Employee Relations
• Serve as the first point of contact for employee concerns, complaints, workplace issues, and policy-related questions.
• Conduct thorough and objective intake meetings, documenting concerns, timelines, and relevant facts.
• Triage employee relations matters and escalate complex or high-risk issues to HR leadership as appropriate.
• Support investigations involving workplace concerns, policy violations, and employee complaints.
• Maintain accurate, confidential employee records and case documentation.
Workforce Management & HR Operations
• Support day-to-day workforce management requests including scheduling adjustments, attendance concerns, time-off requests, and staffing-related inquiries.
• Partner with field managers to ensure consistent application of attendance, scheduling, and workplace policies.
• Monitor attendance and workforce trends to identify potential issues, gaps, or compliance concerns.
• Maintain employee data accuracy within HRIS (UKG), workforce management, and related systems.
• Assist with offboarding, employee status changes, and general HR administrative processes.
Payroll Support
• Provide backup support for payroll processing during absences, peak periods, or business needs.
• Assist with timecard audits as needed to ensure accurate reporting of hours worked, overtime, and pay adjustments.
• Respond to employee payroll-related questions including pay, deductions, and direct deposit inquiries as needed.
• Ensure payroll practices remain compliant with federal, state, and local wage and hour laws.
HR Compliance & Process Improvement
• Ensure compliance with employment laws, internal policies, and HR best practices.
• Identify opportunities to improve HR workflows, processes, and employee experience.
• Assist with HR initiatives, projects, audits, and training programs as needed.
• Support implementation of HR policies, procedures, and company-wide initiatives.
QUALIFICATIONS
• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• 5+ years of progressive HR experience required.
• Experience in employee relations, payroll support, workforce management, or HR operations strongly preferred.
• HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR preferred.
Knowledge, Skills & Abilities
• Strong knowledge of HR practices, employment laws, and employee relations principles.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to handle sensitive and confidential information with professionalism.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and strong analytical/problem-solving abilities.
• Proficiency with HRIS, payroll systems, workforce management systems, and Microsoft Office.
• Ability to work independently while collaborating effectively across departments.
WORK ENVIRONMENT
• Primarily office-based with occasional travel to field or operational locations as needed.
• May require extended hours during payroll cycles, investigations, or peak business periods.