About this role
As the Senior Mortgage Loan Processor, you will assist the Mortgage Processing & Closing Manager with planning and organizing the loan process to ensure mortgage files move accurately and on time from application through closing. You will serve as a day-to-day resource for the lenders you supports as well as for the processing team, resolving escalated situations and keeping every file on track to meet commitment and closing dates.
This role blends hands-on file processing with mentorship — training and supporting Mortgage Loan Processors, sharpening workflows, and ensuring every loan meets credit union and compliance standards.
As the Senior Mortgage Loan Processor with CFCU, you will:
• Deliver outstanding service. Provide outstanding, quality service to external and internal members.
• Process mortgage files with precision. Review loans for accuracy and completeness, prepare files for underwriting, maintain and prioritize a loan pipeline, and monitor progress against commitment and lock expiration dates.
• Coordinate the loan lifecycle. Order appraisals, title work, and flood determinations, submit complete files to underwriting, collect conditioned items, and prepare documentation for delivery to the closing department upon final approval.
• Keep everyone informed. Maintain regular communication with all parties throughout the loan process, set clear expectations for follow-up, submit daily loan rates for approval, and review closed files for quality.
• Guide and support the team. Monitor workloads to ensure files are evenly distributed, provide guidance to Mortgage Loan Processors, help resolve escalated member situations, and train staff to meet established turnaround times.
• Strengthen operations. Assist in developing new processes to improve turnaround times, keep management informed on the conditions of mortgage operations, and ensure compliance with federal and state laws and regulations.
We are looking for a combination of:
• Associate's degree and five years of mortgage processing experience, or an equivalent combination of education and experience, required; bachelor's degree preferred.
• Secondary market processing experience preferred.
• In-depth knowledge of compliance guidelines.
• Knowledge of Microsoft Office and a strong aptitude for financial services systems desired.
• Excellent interpersonal, oral, and written communication skills.
• Ability to work independently and as part of a team to achieve goals.
• A demonstrated commitment to CFCU's cultural beliefs — Be Bold, Own It, Think Ahead, Take Action, and Rise Up.