About this role
Customer Service Representative
Location: CSC Building, Mount Holly, NC
Company: American & Efird (A&E)
Job Type: Full-Time | Onsite
Hours: Monday - Friday, 8:00am- 5:00pm
What You'll Do
• Serve as the primary liaison between A&E and customers
• Work safely in a fast-paced office environment
• Process and manage customer orders accurately and efficiently
• Respond to customer inquiries via phone, email, fax, or EDI systems
• Provide administrative support to the Customer Service team
• Maintain accurate records and ensure timely follow-up on requests
• Collaborate with internal teams to meet customer needs
• Perform additional duties as assigned based on business needs
• Interact professionally and respectfully with team members, vendors, and visitors
What We're Looking For
Required Qualifications
• Minimum of 1 year of customer service experience (textile industry preferred)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong data entry and 10-key skills with good basic math ability
• Excellent verbal and written communication skills
• High attention to detail with strong organizational skills
• Self-motivated with the ability to manage multiple priorities
• Ability to work both independently and in a team environment
Why Join American & Efird?
• Stable, full-time schedule (Monday–Friday)
• Opportunity to work with a global leader in the textile industry
• Collaborative team environment
• Career growth potential
Additional Information
• Must successfully complete drug screening and background check
• E-Verify Employer
Equal Opportunity Employer / Veterans / Individuals with Disabilities
American & Efird (A&E) provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.