About this role
Are you a dynamic problem-solver who thrives in a fast-paced environment and enjoys using technology to improve processes and customer service? AAM wants to hear from you.
Founded in 1990, AAM has been a trusted leader in professional HOA management for over 36 years, managing diverse communities including master-planned, single-family, condominium, active adult, and urban properties. In this role, you will oversee a portfolio of HOA communities, blending strategic thinking with hands-on problem-solving. You'll apply financial, contract, and compliance expertise while building strong relationships with homeowners, boards, vendors, and service partners through clear communication and confident leadership.
Position Responsibilities: • Provide administrative support to community managers assigned in the San Antonio Office. • Partner with AAM's management team to ensure compliance with city, state and federal association management laws. • Develop a working relationship with association board and committee members. • Oversee the compliance appeals process. • Oversee the exterior modification (architectural) review process. • Conduct routine tours of communities, as needed, to ensure compliance with the governing documents. • Attend and record minutes of board and committee meetings as needed or requested. • Communicate with owners concerning compliance and maintenance items. • Develop and maintain open communication with vendors/contractors. • Assist in the preparation and review of project proposals. • Assist in the update of association disclosure packages. • Assist in maintaining accurate and current association records. • Maintain BoardVue daily with pertinent information for the community including tasks, disclosure documents, records, etc., ensuring tasks are completed or do not expire. • Assist in the draft and preparation of annual budgets. • Maintain deadlines for both association and governing document requirements and internal AAM initiatives. • Provide support to associations in the absence of their community manager due to PTO or vacancies. • Perform other duties as directed.
Knowledge, Skills & Abilities: • Strong computer software and internet proficiency. • Excellent interpersonal skills including positive written and verbal communication abilities. • Ability to handle multiple tasks simultaneously, establish priorities and meet deadlines. • Exceptional organizational and tracking skills • Proficiency in utilizing Outlook. • Proven customer service experience, with a strong emphasis on problem resolution. • Ability to prepare and process high volumes of administrative and customer service tasks accurately. • Ability to function efficiently in a fast-paced environment. • Ability to interact and work positively and effectively with staff at all levels. • Advanced communication skills (both verbal and written), and the ability to communicate with all levels of management, staff, residents, board and committee members and vendors/contractors. • Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment: • Sitting and standing for moderate periods of time. • Utilizing personal automobile for commuting to and from assigned communities. • Walking and/or driving through communities to inspect common areas per management contract or as needed.