About this role
Location: Horsham (On‑Site)
Hours: Full‑Time, Monday–Friday (37.5 hrs) 9am-5:30pm
About the Role
Join our growing technology business as a Managed Services Administrator, supporting customers, coordinating daily operations and helping improve how our Managed Services function runs. You’ll handle key admin processes, spot trends, streamline workflows and play a vital role in delivering an exceptional customer experience. If you’re organised, tech‑savvy and enjoy improving processes, you’ll thrive here.
Key Responsibilities
• Coordinate daily Managed Services workflows with accuracy and efficiency
• Manage and improve data collection and validation
• Monitor service usage trends and escalate issues early
• Oversee consumables and supplies, including forecasting and supplier coordination
• Support digital ordering and automation system development
• Identify and drive process improvements
• Handle customer calls professionally and resolve queries quickly
• Work closely with internal teams and external suppliers
About You
• 2+ years in service administration, service desk or managed services
• Excellent organisation, accuracy and time‑management
• Strong customer service skills and confident phone manner
• Proactive, solution‑focused approach
• Strong IT literacy and interest in automation/AI
• Confident challenging processes and suggesting improvements
• Mentoring experience is a bonus
What We Offer
• Competitive salary
• Excellent induction and ongoing training
• Sponsored professional development
• Genuine career progression opportunities
• Opportunity to work with AI and automation
• 23 days holiday + bank holidays + your birthday off
• Free onsite parking
• Pension & eye care scheme