About this role
POSITION DESCRIPTION
Kaiawhina Support Worker MHAOD
Department
Mental Health and Addiction Service
Reporting to
Residential MHAOD Co-Ordinator
Number of direct reports
Nil
Indirect reports
Nil
Location of work
Te Puna Oranga Residential Whare
7045 Pakaraka Road,
Pakaraka
Or Te Hurihanga Residential Whare
9 Puketona Road,
Waitangi
Bay of Islands
0200
It may also be necessary for the Employee to work at other places such as in the community, at events and other work offices within NHHT
ABOUT US: OUR STORY, OUR SERVICES
Ngāti Hine Health Trust (NHHT) celebrated its 30th anniversary in 2022. From humble beginnings, NHHT has grown to become an exponential leader in oranga (wellbeing) services within the Northland community. NHHT delivers across multiple sectors including health, disability support, mental health & addictions, primary care, justice, corrections, housing, education, social services, Te Reo Irirangi Māori and Whānau Ora. We have locations in Kawakawa, Whangārei and satellite offices in Kaikohe, Pakaraka, Moerewa, Bay of Islands and Kaeo. The size and complexity of NHHT can be measured with, circa 30 June 2022: $40M revenue, 400+ kaimahi and over 100 funding contracts and/or agreements.
To find out more, visit the website: www.nhht.co.nz
TE PAE TAWHITI: OUR PURPOSE
Ko Ngāti Hine e ngunguru nei
Our vision statement gives NHHT the ability to advocate for whānau, hapū and hāpori, while being accountable to those we serve.
KAUPAPA MĀTUA: OUR MISSION
Me ū ki te Tū o Ngāti Hine, ko te oranga te take
We will hold-fast to the values and tikanga that underpin Ngāti Hine as we endeavour to uplift the wellbeing of our whānau, hapū and hāpori.
NGĀ MĀTĀPONO: OUR VALUES
• Manaaki Enabling whānau voice
• Te Reo O Ngāti Hine Our language, our voice
• Whanaungatanga Kinship and relationships
• Kotahitanga Unity of purpose
• Pukepukerau Diverse Leadership
• Mana Motuhake Inter-dependent whānau
KAUPAPA MĀORI ORGANISATION (KMO)
NHHT is proud to be a Kaupapa Māori Organisation committed to not just reflecting Māori values, but Ngāti Hine tikanga and kawa (Te Tu o Ngāti Hine). NHHT is committed to understanding and reflecting in the way we operate the principles found within two key documents of Aotearoa, New Zealand: He Whakaputanga o te Rangātiratanga o Nu Tirene, 1835, the Declaration of Independence of the United Tribes of New Zealand and Te Tiriti o Waitangi, 1840.
POSITION PURPOSE & EXPECTED OUTCOMES
The purpose of the Kaimahi Support Worker is to provide culturally responsive, recovery-focused support to tangata whaiora and whanau within the Residential based Mental Health and Addiction Services.
This role supports tangata whaiora through residential based engagement, caseload management, transport assistance, advocacy, service coordination, and practical day to day support using Kaupapa maori and Whanau Ora approach.
This role requires the ability to build strong relationships, maintain professional boundaries, complete accurate documentation, and work collaboratively with clinical teams, external providers to achieve positive wellbeing outcomes.
KEY DUTIES AND RESPONSIBILITIES
The specific duties and responsibilities associated with this role include, but is not limited to:
Direct Strategic Responsibilities
• Manage an assigned caseload of tangata whaiora.
• Support tangata whaiora to achieve goals identified within care and recovery plans.
• Provide practical, emotional, and therapeutic support within a residential setting.
• Transport and accompany tangata whaiora to appointments, programmes, and activities as required and approved.
• Maintain regular engagement and follow-up with tangata whaiora and whanau.
• Support tangata whaiora to access health, housing, education, employment and social services.
• Work collaboratively with internal and external clinician’s, clinical professionals and external providers to support coordinated care.
• Maintain accurate case notes, reports, and client records within required timeframes.
• Participate in audits, reviews, supervision, training and service improvement activities.
• Ensure all work is completed in accordance with NHHT policies and procedures, and professional standards.
• Promote a culturally safe, mana enhancing, and recovery focused service environment.
• Support safe working practices and promptly report hazards, incidents and concerns to your Service Coordinator and via Safe 365 Incident Reporting System.
• Participate in regular professional supervision at a minimum of once per month.
• Engage in ongoing professional development and mandatory training requirements.
• Actively work towards maintaining competency and professional practice standards.
QUALIFICATIONS AND EXPERIENCE
The following qualifications, skills and experience are assessed as relevant for this position within the NHHT:
Essential Qualifications, Skills and Experience
• Experience working with Mental Health and/or Addiction services.
• Must enrol in and actively work towards completion of a Level 4 Mental Health qualification/certification within an agreed timeframe if not already qualified.
• Experience supporting tangata whaiora and whanau within community settings.
• Full New Zealand Drivers Licence.
• Ability to manage a caseload and work autonomously.
• Competency using Microsoft Office and electronic client management systems.
• Strong communication and relationship building skills.
• Ability to maintain accurate and timely documentation and entering data into Noted.
• Ability to transport and accompany tangata whaiora safely within the community.
• Fluency in Te Reo Māori training would be advantageous.
Cultural awareness and understanding
• Demonstrates understanding of commitment to tikanga Maori and Whanau Ora principles.
• Ability to engage respectfully and confidently within cultural environments including marae settings.
• Demonstrates culturally safe and mana enhancing practice when engaging with tangata whaiora and other kaimahi.
• Willingness to participate in NHHT cultural activities and learning opportunities.
Tikanga Expectations
The following tikanga expectations include but are not limited to the ability to demonstrate attendance, participation, learning and engagement in:
• NHHT wananga and service activities.
• Haerenga as arranged and directed by NHHT leadership.
• Ngati Hine whakapapa and history.
• Daily karakia and tikanga practices.
• Kapa haka and cultural activities where appropriate.
• Te reo maori and Te Reo o Ngati Hine development.
• Ngati Hine tikanga and kawa.
• Significant cultural and iwi events.
Soft skills
• Ability to build positive therapeutic relationships with tangata whaiora and team.
• Ability to communicate effectively with internal and external stakeholders.
• Strong time management and organisational skills.
• Ability to remain calm and professional in challenging situations.
• Ability to work collaboratively within multidisciplinary teams.
• Demonstrate initiative, adaptability and problem-solving skills.
• Ability to maintain confidentiality and professional boundaries.
• Demonstrate empathy, resilience, and professionalism in community-based and resdential environments.
Technical skills
• Strong computer skills across Microsoft Office including Outlook, Word, Excel and electronic client management systems.
• Ability to complete electronic documentation, case notes and reporting accurately.
• Ability to manage workload and work programmes effectively.
• Ability to use digital communication platforms and systems appropriately.
• Demonstrate continuous improvement focus when reviewing processes and practices.
• Safe and competent driving ability for community-based service delivery.
FUNCTIONAL RELATIONSHIPS
These relationships will vary from time to time:
Internal
• Portfolio Lead for Mental Health & Addictions
• Service Coordinators
• Te Hurihanga/ Te Hononga Hou/ He Waka Toki Team
• NHHT Leadership
• All NHHT kaimahi
• The Chief Executive Officer
External
• Tangata whaiora and whanau
• Community organisations
• Health and social service providers
• Maori health provider organisations
• Government agencies
• Local Runanga, hapu, iwi and Marae
• External stakeholders and community networks
24.56-29.97