About this role
LaPrairie Group of Companies is a family-owned, diverse group of construction companies that have been in business for over 40 years in Western Canada. We are one of Canada’s largest independently owned mobile-crane companies, experts in oilfield trucking, heavy-hauling and picker truck services, specialists in proppant mining and production, and a major road construction and maintenance contractor.
LaPrairie Group of Companies is seeking an energetic System Administrator to join their IT team in Downtown Calgary. If you have a passion for technology, excellent problem-solving skills, and thrive in a collaborative environment, we want to hear from you! Salary will be commensurate with experience.
Roles and Responsibilities:
• Act as the primary escalation point for complex incidents and service requests beyond Tier 1 capability.
• Own end-to-end resolution of escalated tickets, including root cause analysis and preventative measures.
• Provide hands-on troubleshooting across hardware, software, networking, and cloud services.
• Support and maintain end-user environments including laptops, desktops, mobile devices, and peripherals.
• Participate in ticket triage, backlog management, and continuous improvement of support workflows.
• Assist with onboarding and offboarding, including user provisioning, access control, and device setup.
• Support multi-site operations, including remote environments, and resolve connectivity issues across VPN, WAN, and wireless networks.
• Provide clear, professional communication to end users with timely updates and expectation setting.
• Document troubleshooting, resolutions, and maintain the internal knowledge base and system documentation.
• Manage Active Directory, group policy, and access controls.
• Support patching, vulnerability remediation, and routine maintenance.
• Assist with infrastructure projects and deliver against defined milestones.
• Support endpoint, server, and cloud security controls, including MDM platforms such as Microsoft Intune.
• Work with cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.
• Perform other duties and projects as assigned.
Requirements:
• Degree or Diploma in computer science or a related field.
• 3+ years of experience in IT Support or System Administration roles.
• Experienced with multi-location networking and supporting remote sites without having local technical experts.
• Strong understanding of cloud technologies such as AWS, Google Cloud, or Azure.
• Experience administrating Microsoft Servers, Active Directory, DNS, Group Policy, and other technologies to support the business.
• Maintaining and supporting MDM solutions like Intune.
• Experience with Network, Server, Endpoint and Cloud security administration.
• Strong attention to detail and problem-solving.
• Committed to updating documentation, providing training documents, and clearly communicate with non-technical stakeholders.
• Ability to work independently, collaboratively and manage multiple projects simultaneously.
• Participate in the on-call rotation and to travel to remote sites when required.
Interested candidates are invited to submit their application, including a resume and cover letter. Only shortlisted candidates will be contacted for further steps in the selection process.