About this role
The Role
Reservations and Sales:
• Deliver a professional standard of telephone and e-mail sales and service by responding to all inbound inquiries within agreed time frames.
• Issue comprehensive and accurate quotes to potential guests by understanding their needs and effectively matching them to HTM products.
• Maximise the conversion of agent and direct inquiries to sales by proactively making following-up and soliciting bookings.
• Ensure all holidays and accommodations are booked and confirmed in accordance with agent or guest requests.
• Facilitate the smooth arrival, check-in and co-ordination of all required accommodation and guest services bookings by providing Front Office with complete and accurate booking information.
• Help to increase holiday and accommodation bookings by providing input into the development of effective inbound sales and marketing scripts.
• Contribute to the development of holiday and accommodation packages and services through the provision of agent and guest feedback and requests.
• Deliver quality and efficient responses to enquirers’ by ensuring non-Reservations Consultant functions are referred to the appropriate department/team member for action.
Booking Input and System Monitoring
• Process and input bookings from third party sources such as Online Travel Agents (OTAs) and travel agents without agent portal access.
• Ensure that all bookings are accurately put into the system and monitor the system to ensure overbookings do not occur.
Special Projects
• Suggest and/or take on special projects as directed to improve processes, market presence or sales conversions.
Knowledge and Skill Requirements
• Previous experience and success in the travel or hospitality industry in a telephone based or face to face sales and service role (preferred).
• Professional, courteous and friendly telephone manner that supports the creation of positive impressions with all callers.
• Well-developed written communication skills that facilitate clear and accurate responses to queries and/or provision of quotes.
• Able to work as part of a team in order to effectively share and complete tasks and provide service coverage where required.
• Demonstrates high levels of accuracy to ensure holidays and services are booked correctly and that all relevant guest information is collected.
• Able to prioritise and organise work to achieve objectives and deadlines.
• Computer operating skills - Microsoft Office Suite (essential) with reservations systems experience (preferred).
• Detailed knowledge of HTM products and services.
Employment Package Details
Employment Status: Ongoing contract with visa sponsorship available
Contract Value: ¥4,400,000 to ¥5,000,000 (The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)
Location: Niseko, Hokkaido, Japan
Working Hours:
• Average 40 hours per week (shift times vary by season)
• 120 days off per year
• Sick leave: 5 days
• Annual paid leave: 10days (after 6 months of employment)
Benefits
• Flexi-time system with paid overtime
• Health, social, and employment insurance
• Visa sponsorship
• Staff accommodation available
• Grand Hirafu season pass available at a discounted rate
• Free ski or snowboard lessons (availability dependent)
• Discounts on HTM services and businesses
• Access to language and work relevant training subsidy
¥4.4 - 5m