About this role
We are looking for a Senior Salesforce Administrator to work on a long-term project for one of our clients, the leading independent provider of elevator maintenance, repair, and modernization services. Our client has brought together the industry’s finest technicians to maintain over a thousand elevators and escalators across 58 markets in 24 states.
Location: Only LATAM - 100% Remote.
Working hours are based on the US Central or Eastern Time Zone.
About Us:
Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.
Key Responsibilities:
• Use various techniques to gather business needs from stakeholders, e.g., focus groups, observation, prototyping.
• Define and construct user stories in the proper format, and outline the work you need to complete to meet the overall business requirement.
• Understand and create a variety of business process maps to engage end-users and validate business requirements. Examples include UPN (universal process notation), ERD (entity relationship diagrams), value stream maps, and SIPOC (supplier, inputs, process, outputs, and customers)
• Responsible for multiple types of documentation throughout the project lifecycle including stakeholder analysis, current state analysis, gap analysis, user acceptance test plans, and many others.
• Facilitate clear and concise stakeholder communication throughout the project.
• Balance stakeholders' motivations and objectives throughout project meetings and in communication throughout the project lifecycle.
• Support and facilitate User Acceptance Testing (UAT).
• Ensure the right people are testing the right things.
Qualifications:
• 4+ years of experience as a Salesforce Administrator, with additional Business Analysis experience preferred.
• Strong hands-on experience with core Salesforce configuration, including custom objects and fields, Flow Builder, validation rules, record types, page layouts, Lightning record pages, profiles, permission sets, and sharing settings.
• Proven ability to independently design, configure, test, troubleshoot, and deploy Salesforce solutions in complex production environments.
• Demonstrated ability to gather, analyse, and document business requirements for Salesforce implementation and enhancement projects.
• Experience translating business requirements into clear user stories, acceptance criteria, and implementation tasks within Agile environments.
• Experience with Agile development methodology (e.g. Scrum).
• Strong stakeholder management skills, with the ability to clarify requirements, influence decisions, and communicate solutions precisely to technical and non-technical audiences.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Proficiency in Microsoft applications including Word, Excel, Visio, Project, Outlook, and SharePoint.
• Excellent planning, organizational, and time management skills.
• Previous end-to-end experience implementing and supporting Salesforce solutions.
• Salesforce Certifications preferred.
What We Offer:
• Competitive compensation paid in USD.
• 20 days of paid time off (PTO) per year.
• Opportunities for professional growth and career development.
• Company-provided equipment.
• A collaborative, inclusive, and multicultural work environment.
• The opportunity to contribute to meaningful projects alongside a talented and supportive team.
Pre-Employment Verification As part of our standard onboarding process, candidates who successfully complete the interview process and accept an employment offer will be required to complete an employment verification check, and background check. This process will confirm job titles and dates of employment with two previous employers and is a standard requirement for all new employees joining the company.