About this role
Deadline for Applications
July 21, 2026 Grade GS5 Staff Member / Affiliate Type
General Service Reason Temporary > Temporary Assignment/ Appointment Hardship Level
B Family Type
Family
Residential location (if applicable)
Target Start Date
2026-07-21 Target End Date
2026-12-21 Standard Job Description Senior Resettlement Assistant
Organizational Setting and Work Relationships A Senior Resettlement Assistant position is typically located at Multi-Country Office, Branch Office or Field Office. Under supervision, the incumbent's primary role is to assist the supervisor in effective resettlement delivery of a given UNHCR Office in accordance with the UNHCR Resettlement Handbook, UNHCR Manual and relevant policy papers and publications. The incumbent provides important clerical and administrative support to resettlement operations and may as required take part in assessing cases for resettlement and conducting interviews. S/he maintains frequent contacts with the supervisor, relevant colleagues within the same Office or Offices under purview to exchange information and discuss issues on resettlement cases. Some contacts and communication at a working level are required with Embassy / Immigration Officials of resettlement countries, IOM as well as with other operating partners regarding resettlement issues.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties - Carry out preliminary interviews and initial assessments to process refugees for resettlement following established procedures. - Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner. - Assess and review individual resettlement cases and prepare individual / group submission for scrutiny by the supervisor. - Provide persons of concern (PoC) with up-to-date and accurate information on UNHCR's resettlement policies and procedures. - Comply with UNHCR's standard operating procedures on resettlement, ensuring timely action on cases. - Follow up on cases from time of submission to final decision and departure; ensure effective in-country communication on the status and follow-up on PoC being considered for resettlement. - Assist in maintaining and updating proGres or Consolidated Online Resettlement Tracking System (CORTS) database and provide technical support. - Coordinate travel and departure arrangements for refugees accepted for resettlement. - Organize logistical support for governments undertaking resettlement missions. - Provide administrative support for resettlement-related training activities, including organization of resettlement workshops and meetings as required. - Maintain accurate resettlement statistics as well as up-to-date records on individual cases; assist in the preparation of reports. - Draft / type routine correspondence to Field Offices / Multi-Country Offices / Headquarters. - Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process; comply with UNHCR policy and guidelines on HIV/AIDS. - Assist in mitigating resettlement fraud by reporting suspected fraud. - Recommend eligible cases for resettlement consideration. - Provide counselling to PoC. - Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.
Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Field(s) of Education Not applicable
Certificates and/or Licenses International Law; International Relations; (Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience Essential Not specified
Desirable Good knowledge of resettlement issues and UNHCR resettlement policies and operational applications. Completion of UNHCR specific learning/training activities (e.g., PLP and resettlement anti-fraud workshop).
Functional Skills PR-Refugee Resettlement programs PR-Resettlement Anti-Fraud Policy and Procedures CO-Cross-cultural communication (Functional Skills marked with an asterisk* are essential)
Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
Essential requirements include: Strong experience with resettlement data management, including the preparation, validation and analysis of statistical reports. Proven ability to analyze operational data, identify trends, discrepancies and processing bottlenecks, and translate findings into clear reports, dashboards and briefing materials. Advanced skills in Microsoft Excel and experience developing dashboards, data visualizations and analytical products to support management decision-making. Practical experience using Power BI or comparable business intelligence tools for reporting, monitoring and analysis. Good knowledge of proGres or similar case management systems, including data entry, data quality assurance and operational monitoring. Experience supporting country operations or field teams on data entry, analysis, reporting and quality assurance. Ability to work independently, manage competing priorities and meet regular reporting deadlines. Strong attention to detail and ability to identify and resolve data discrepancies. Desired qualifications, experience and skills The following qualifications, experience and skills would be an asset: Experience working specifically on resettlement, complementary pathways or voluntary repatriation within UNHCR or a comparable organization. Familiarity with Resettlement Statistical Reports and regional or country-level resettlement reporting processes. Experience with post-submission pipeline tracking and reconciliation with resettlement States. Knowledge of resettlement processing with States such as Australia, Canada or other major resettlement countries. Experience working in a regional office or multi-country support role. Strong interpersonal skills and ability to communicate technical information clearly to non-technical colleagues. Functional Clearance
This position doesn't require a functional clearance Required languages (expected Overall ability is at least B2 level)
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Desired languages
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Additional Qualifications
Skills CO-Cross-cultural communication, PR-Refugee Resettlement programs, PR-Resettlement Anti-Fraud Policy and ProceduresEducation Certifications International Law - Other, International Relations - OtherWork Experience
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