About this role
[What the role is] We are looking for an operationally-strong and service-oriented individual to join the Mandai Operations Department (MAOD), which oversees the operations and maintenance of NEA's portfolio of memorial facilities. You will provide end-to-end facilities management across Mandai Complex, Yishun Columbarium and Kranji State Cemetery, and play a key role in delivering dignified, high-quality after-death care services to the public. [What you will be working on] You will be responsible for the following:
• Oversee the daily operations of the facility and installations, including building systems and services, landscaping, pest control, and conservancy. • Ensure the proper functioning of all Mechanical & Electrical (M&E) systems, including plumbing, Heating, Ventilation, and Air Conditioning (HVAC), lighting, and fire protection systems. • Carry out daily site inspections across the facilities to monitor cleanliness, maintenance standards, and overall site conditions, and follow up promptly on any defects/gaps identified. • Supervise a team of facilities, landscaping, pest control, conservancy and other outsourced contractors to ensure works are carried out satisfactorily in accordance with contract requirements. • Plan and coordinate preventive and corrective maintenance works in accordance with contract requirements. • Monitor maintenance schedules and ensure timely completion of all works. • Plan and carry out procurement of office equipment, supplies, stationery, and other operational items. • Perform administrative duties, including processing invoices for payment, managing copier rental contracts, tracking paper usage, and coordinating the provision of uniforms. • Handle and manage feedback, including investigation and follow-up actions. • Ensure compliance with regulatory requirements and maintain safety standards within the facilities. • Respond to and investigate any building-related incidents and coordinate with relevant authorities and internal stakeholders, including after office hours. • Participate in major events such as Qing Ming Festivals, scheduled fire emergency exercises, annual shutdown servicing and any other organisational level events, including on weekends and Public Holidays. • Perform any other duties as assigned by the supervisor.
[What we are looking for] Requirements:
• At least 3 years of relevant experience in Facilities/Estate Management or Engineering. • Proficient in Microsoft Office Applications. • Good problem-solving, writing & communication skills. • Mature, tactful, independent, committed and resourceful. • Ability to interact and foster teamwork. • Willing to work in after-life care service environment. • Ability and willing to work on weekends and public holidays.