About this role
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Qualys, we empower organizations to strengthen their security posture by leveraging cutting-edge cloud and security technologies. Recognized globally as a pioneer in the cybersecurity domain, we’re looking to onboard driven and enthusiastic individuals to join our Technical Support team and grow into tomorrow’s security experts. Job Summary We are seeking a Senior Technical Support Engineer eager to start or build their career in cybersecurity. This role is ideal for recent graduates or professionals with up to 3-5 years of experience in technical support, networking, system administration, or IT. In this role, you’ll work directly with Qualys customers and partners to troubleshoot issues, provide technical assistance, and ensure a high level of customer satisfaction with our cloud-based security products. Key Responsibilities
• Provide technical support for Qualys Security Applications via phone, email, and MS Teams. • Troubleshoot customer-reported issues on our SaaS-based platform. • Ensure clear, friendly, and professional communication with customers throughout the support process. • Work closely with internal Engineering and QA teams to ensure timely resolution. • Gain hands-on experience in cloud security, vulnerability management, and enterprise networking tools. • Continually build your knowledge in the areas of cybersecurity, system administration, and network protocols. Required Qualifications
• 3–5+ years of experience in technical support, IT support, networking, or related fields. • Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent. • Basic understanding of networking concepts (TCP/IP, OSI model, DNS, DHCP, etc.). • Working knowledge of either Linux/Unix or Windows operating systems. • Strong troubleshooting and analytical thinking skills. • Willingness to work in a 24/7 rotational shift environment. • Excellent written and verbal communication skills. Preferred Qualifications / Nice-to-Have Skills
• Exposure to basic scripting (e.g., Bash, Python). • Familiarity with web services like IIS, Apache, or Nginx. • Knowledge of cybersecurity fundamentals (vulnerabilities, threat types, false positives). • Awareness of tools like Packet Capture (Wireshark), SSH, or system monitoring tools. • Understanding of API concepts and basic regular expressions (Regex). • Familiarity with support tools such as Salesforce, Jira, or Zendesk. • Certifications: CompTIA Security+, CCNA, CEH, or equivalent (not mandatory but a plus). What You’ll Gain
• Hands-on experience in enterprise security and cloud-based technologies. • Mentorship from experienced cybersecurity professionals. • Opportunities for career advancement within a global cybersecurity leader. • Exposure to real-world use cases in vulnerability management, threat detection, and application security. Why Work at Qualys
• Be part of an innovative, fast-paced team protecting some of the world’s biggest brands. • Collaborate with professionals across Engineering, DevOps, QA, and Product groups. • Grow your career in one of the most in-demand and evolving industries. • Access learning and certification opportunities to accelerate your growth.