About this role
OH0568 Columbus - Bethel Road Job Description At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience.
You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.
Essential Functions
• Be a trusted point of connection in the financial center, creating seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask purposeful questions and listen deeply to uncover meaningful financial goals.
• Provide guidance that helps customers make informed financial decisions.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services that support customers' financial goals.
• Complete transactions with accuracy, efficiency, and attention to detail.
• Deepen relationships through proactive follow-up, reliability, and personalized service.
• Build new relationships through community involvement, referrals, and networking opportunities.
• Manage and grow customer relationships through proactive outreach and ongoing financial conversations.
• Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.
• Meet performance goals related to customer experience, growth, and financial wellness.
• Maintain operational soundness by following policies, procedures, and risk management practices.
• Perform other duties as assigned to support financial center operations.
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
Qualifications
• High School Diploma or equivalent preferred
• Customer service, retail, or sales experience preferred
• Customer experience & relationship building – delivering a people-first experience that puts customer needs first,
• Consultative selling – uncovering needs and connecting customers to the right solutions,
• Financial acumen – understanding customer needs and aligning solutions to support financial goals,
• Communication & active listening – building trust through clear, meaningful conversations,
• Relationship management – strengthening customer relationships through proactive engagement and follow-up,
• Business development & networking – building relationships through referrals, community involvement, and outreach,
• Ownership & initiative – taking action and following through to support the customer experience,
• Attention to detail – ensuring accuracy, compliance, and operational excellence,
• Problem solving – resolving customer needs with confidence, ownership, and care,
• System confidence – effectively navigating banking systems and tools,
• Collaboration – partnering with teammates and specialists to deliver seamless customer experiences
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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.