About this role
Overview: Provide work leadership over a Mortgage unit work team requiring highly specialized knowledge of the products, regulations, policies pertaining to Mortgage products, performing work of a non-routine nature and requiring independent judgment. Perform the most highly specialized duties within the unit. May be responsible for process documentation/improvement, training, facilitating process innovation teams, and/or researching and resolving highly specialized and/or sensitive issues for multiple business lines within Mortgage.
Primary Responsibilities:
• Lead business unit work teams with responsibility for multiple businesses and product lines. Monitor work flow and serve as liaison between unit and management. • Immediately notifies all necessary parties of irregularities relative to standard mortgage guidelines. • Perform vendor management with day to day activities and problem resolution. • Interpret legal and bank documents for internal processing, through analysis of circumstances and documents recommend action steps to management. • May be responsible for process improvement/ documentation, training, & implementation of initiatives. • Interact with other department to include Corporate Compliance and Legal in regard to customer issues. Research and resolve complex internal and external customer issues. • Act as department lead for special project representation including projection, process initiatives. Complete and / or facilitate special projects as assigned by supervisor or manager. Facilitate process innovation teams. • Maintain databases/spreadsheets and complete daily, weekly, or monthly departmental reporting. • Document internal processes and determine methods for process improvement. • Produce departmental procedures and conduct ongoing training to assure compliance. • Ensure adherence to all regulatory requirements and guidelines. • Work closely with both Internal and External Customers such as Management Companies, Homeowner Associations, Loan Officers, Processors, Underwriters, etc. • Identify risk-related issues needing escalation to management. • Promote an environment that supports belonging and reflects the M&T Bank brand. • Complete other related duties as assigned. • Exceptional analytical ability to assess conventional, portfolio and government loan requests based on product, underwriting, and investor guidelines
Scope of Responsibilities: Works under minimal supervision. Internal contacts within department or other M&T departments. External contacts to include attorney, customers, automobile and recreational finance dealers, vendors/outside agencies.
Supervisory/ Managerial Responsibilities: Train staff, prioritize and delegate daily work to staff.
Education and Experience Required: A combined total of 4 years of higher education and relevant work experience in a bank operations environment, inclusive of 1 years' work leadership experience.
Education and Experience Preferred: Bachelor's degree preferred.
• Good PC skills with strong knowledge of Excel, Word, Email Platform and Adobe. • Proficient with all Retail Requirements, including all state specifics • Ability to make sound decisions based on information provided. • Knowledge of Product, Investor and Compliance Requirements. • Versatility and flexibility working within an ever changing fast paced mortgage environment. • Adapting to new policies and procedures to improve processes and workflow. • Ability to function independently within time constraints. • Excellent verbal and written communication skills. • Highly organized with the ability to multitask. • Strong attention to detail. • Prioritization of daily workload. • Ability to work in a team environment. • Strong work ethic, reliable and dependable.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location Ballston Lake, New York, United States of America