About this role
Are you ready to get ahead in your career?
• We want to empower you to turn your ambitions into achievements. • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
Managing all O&M issues related to network elements, ensuring KPIs and SLAs are met. Apart from this core function, all other issues related to enterprise link elements and facilities ie: landlord complaints, customer complaints, preventive maintenance and adhoc support for planned events; are also to be managed by Operations associate.
What are you accountable for?
• Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the network’s reliability. • To drive a 4wd vehicle to attend dockets and resolve network outage within KPI. • Ensuring network growth by supporting sites roll out projects in order to gain coverage and dominance by expanding network footprints. • Ensuring technology development growth by supporting its projects from core to RAN in order to meet the evolving network technology. • Ensuring Preventive Maintenance scheduling and adherence on network elements as per requirements are done and Corrective Maintenance to follow through. • To perform scheduled PM • To rectify corrective maintenance captured during PM • Able to work at height such as climbing poles and work at roof top sites. • Ensuring constant and reliable communications with Business Units to understand its needs which unique to regions and translate them towards the network’s outputs. • To perform drive test and surf test to check for coverage and quality. • Ensuring prompt and immediate response to governing bodies representative (ie SKMM) on O&M related issues. • Ensuring random sites inspection for BIS are done as per policy requirement and all feedbacks generated via the official mainstream applications. • Ensuring constant and close communications with service provider in delivering optimum and quality support in maintaining sites
What do you need to have for this role?
• Candidates should possess Diploma in Electrical , Electronics, Computer technology , IT or any technical related diplomas. • Skill certificate level 3 & 4 with • 1 years working experience in Electrical, Telecommunications , Mechanical, IT and computer technology. • Fresh candidates are encouraged to apply. • Basic electrical skills in single phase and 3 phase wiring. • Basic telecommunications with mobile technology knowledge. • Microsoft skills on PP, Excel, Word and Microsoft Access. • Technically incline and motivated to learn telecommunications field. • Must be able to work on shift. • Be on call ( standby) 24 hours for the whole week. • Must be able to drive 4WD vehicle and possess a valid driving license
What’s next?
• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.