About this role
Who We Are At Johnson Controls, we're shaping the future of smart, healthy, and sustainable buildings. Operating in more than 150 countries, we help organizations optimize performance, improve occupant experiences, and achieve their sustainability goals through innovative building technologies and services. We're currently looking for an IT Operations Technical Lead to join our EMEA IT team on a 6-month maternity cover contract.
What You Will Do As the IT Operations Technical Lead, you'll play a key role in ensuring the stability and performance of critical ERP and enterprise applications across EMEA. Acting as the link between business stakeholders, IT teams, and external partners, you'll drive operational excellence, service quality, and continuous improvement. Key responsibilities include:
• Leading application operations and service delivery across EMEA
• Managing incidents, problems, and change activities
• Partnering with vendors to ensure SLA performance and service quality
• Driving governance, reporting, and operational improvements
• Building strong relationships with business and IT stakeholders
• Identifying opportunities to optimize processes and application performance
What We Look For
• 5+ years' experience in IT Operations, Application Support, or a similar technical leadership role
• Strong understanding of enterprise applications and IT service management (ITSM)
• Experience working with managed service providers and external vendors
• Excellent problem-solving and analytical skills
• Strong communication and stakeholder management capabilities
• Degree in Computer Science, Information Technology, Business Information Systems, or related field
Why Join Us? This is an opportunity to make an immediate impact within a global technology environment, working with senior stakeholders and supporting business-critical applications across the EMEA region.
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