About this role
GEA is one of the world's leading technology suppliers for the food, dairy, beverage, pharmaceutical and chemical industries. As part of our Service Team in Croatia, you will support customers with the installation, commissioning, maintenance and optimization of advanced processing equipment, including separators and decanters. We are looking for a hands-on, customer-oriented Service Technician who enjoys working independently, traveling extensively, and solving technical challenges directly at customer sites. Responsibilities / Tasks
• Perform service, maintenance, retrofit and modification work on existing equipment and systems, particularly separators and decanters • Carry out fault diagnosis and troubleshooting at customer sites as well as through remote • Install, commission and start up new equipment, including: • Mechanical completion • I/O checks • Water runs • Product trials • Functional testing and final handover
• Provide technical project support from project kick-off through to successful customer acceptance and final sign-off • Perform process fine-tuning, equipment adjustments and process optimization to ensure maximum performance and efficiency • Conduct installation meetings and technical project discussions with customers • Independently coordinate troubleshooting activities, collaborating with internal engineering, project management and technical support teams when required • Prepare detailed service reports and technical documentation after the service interventions • Support customers throughout Croatia and, when required, in neighboring countries such as Hungary and Slovenia • Build and maintain strong customer relationships through regular on-site visits and professional technical support
Your Profile / Qualifications
• Technical education in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering or a comparable discipline • Experience in field service, commissioning, maintenance or technical support of industrial equipment • Knowledge of separation technology, process equipment, rotating machinery, pumps, automation systems or related industrial technologies is considered an advantage • Hands-on mentality and willingness to work independently • Ability to manage customer interactions in a professional and solution-oriented manner • High level of flexibility and willingness to travel extensively • Strong communication skills • driver's license (Category B) • Good command of Croatian and English, both written and spoken
What We Offer
• An exciting position within a globally recognized technology leader • Comprehensive onboarding and technical training programs • International collaboration within the GEA CEE Cluster • Opportunities for professional and personal development • Competitive compensation package • Company vehicle and modern working equipment • Long-term career opportunities in an international environment.
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