About this role
PRIMARY PURPOSE OF THE ROLE
• To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner. • To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care. KEY RESPONSIBILITIES
General Administration
• Answer the switchboard in a courteous and professional manner. • Liaise with patients and their families in a compassionate manner. • Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation. • Responsible for petty cash dispersal and reconciliation. • Responsible for maintaining the levels of and ordering general office supplies. • Responsible for bookings and maintaining patient transport. • Provides assistance with the quality improvement program. • Responsible for holiday patient enquiries and coordination of holiday patient applications if required. • Creates and maintains patient Newsletter. • Other duties and responsibilities as assigned.
Billing Administration
• To admit and discharge patients within a centralized billing system. • To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system. • To conduct eligibility checks on all new patients with their Private Health Fund. • Prepare invoices and credit notes in relation to revenue generation. • Prepare and collate all required supporting documentation required to accompany invoices. • Undertake banking procedures for all cheque and cash payments. • Prepare and maintain an accurate record management system of all patient records. • Prepare and maintain reconciliation records.
Patient Service:
• Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure. • Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering. • Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic. • Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic. • Manages the ordering of all stock and consumables for the operation of the clinic. • Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer. • Maintains Clinical Manager database. • Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste. • Coordinates collection of blood samples by pathology lab, help spin blood before collection. • Participates in Quality Assurance activities as required by the Dialysis Clinic Manager. • Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28). • Engages in internal and external in-service activities to enhance / maintain skills and knowledge
COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)
Essential:
• 2 years’ experience in a similar role • Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice • Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team • Knowledge of Work Health and Safety as it relates to the role within the facility • Understanding of the Quality improvement process and risk management obligations • Demonstrated skills in food preparation and presentation • Office skills, including filing and answering telephone enquiries • Completion of a Patient Service Assistant Certificate or equivalent qualification • Computer competence in MS Office. • Excellent Customer Service skills. • Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team. • Demonstrated commitment to quality improvement initiatives. • Team player • Work with confidentiality, discretion and maturity.