About this role
Job Description: About the Role We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast paced digital or media ecosystem. The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.
1. Practice Leadership & Strategy
• Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy. • Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement. • Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings. 2. Delivery Governance & Excellence
• Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution. • Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs. • Provide escalation leadership and ensure swift resolution of delivery bottlenecks. 3. Client Engagement & Stakeholder Management
• Act as the senior delivery owner for key enterprise ecommerce clients. • Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions. • Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys. 4. People Management & Capability Building
• Manage and mentor a multidisciplinary delivery team of 60 – 80 members. • Attract, groom, and retain high-performing talent; shape a strong culture of delivery discipline and innovation. • Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice. 5. Operational & Financial Ownership
• Own practice-level capacity planning, project allocation, utilisation management and revenue forecasting. • Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements. • Drive operational excellence through automation, process optimisation, and best‑practice adoption. 6. Innovation & Growth
• Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions. • Identify and build strategic partnerships with platforms, technology providers, and commerce enablers. • Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks.
• Required Experience & Qualifications • 10+ years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles with min 5 years in a media agency setup. • Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organization. • Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM). • Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management. • Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys. • Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery • Exceptional communication, problem‑solving, and stakeholder management skills. • Ability to thrive in a fast-paced, high‑growth, matrixed environment.
Location: India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park Brand: Sokrati Time Type: Full time Contract Type: Permanent