About this role
Job Title: Vice President, General Insurance Product Manager Key Responsibilities:
• Business Performance & Management Reporting
• Lead the preparation of business updates for senior management forums, including performance decks, forecasts and materials for country and regional governance platforms. • Oversee performance tracking across telesales, branch, lead generation and mortgage fire portfolios, with a clear view of sales outcomes, productivity, headcount, pipeline and key business drivers. • Translate business results into clear management narratives, highlighting risks, opportunities, gaps and actions for leadership attention.
• Stakeholder & Partner Management
• Partner channel leads, product teams and insurer counterparts to align on business priorities, validate reporting inputs and ensure timely delivery of leadership updates. • Build strong working relationships across business, platform, operations, technology, analytics, compliance and insurer teams to move priorities forward and resolve issues efficiently.
• Governance, Risk & Control
• Support governance, risk and control activities, including internal reviews, audits, annual partner assessments, policy reviews and operating procedure documentation. • Provide oversight for operational governance matters relating to managed sales teams, including onboarding controls, access governance, compliance requirements and business continuity readiness. • Oversee insurer commission and billing processes, including review of statements, issue resolution, billing approvals and coordination with finance teams to ensure accuracy and completeness.
• Customer Complaints & Issue Resolution
• Own end-to-end complaint oversight across channels, including investigations, stakeholder coordination, response preparation and resolution tracking, with particular care for escalations involving regulators or sensitive customer matters.
• Strategic Initiatives & Process Improvement
• Drive strategic and operational initiatives across sales and servicing channels, from product launches and process changes to customer journey improvements, governance clearances and implementation follow-through. • Identify opportunities to simplify, strengthen and improve business processes, reporting discipline and operating controls. Qualifications and Skills
• Bachelor's degree in business, finance, insurance, economics or a related discipline. • Strong experience in business management, bancassurance, insurance or financial services. • Proven ability to manage senior management reporting and present business insights effectively. • Experience handling stakeholders across multiple teams, including external partners. • Strong analytical skills, with the ability to connect data, business context and execution priorities. • Confident communicator with strong writing skills. • Team player with good organisational and interpersonal skills • Hands-on, organised and comfortable managing multiple priorities at pace. • Proficiency in Microsoft Excel, PowerPoint and Word. .
Location: DBS Asia Central Job: Product Management Schedule: Regular Employee Status: Full time