About this role
Summary Job Description: Surgery Scheduling Coordinator Surgical Services I Lexington, KY Full-Time I First Shift (830-1700)
Baptist Health Lexington Surgical Services Department encompasses several key areas: the Pre-Op Department, 20 operating rooms with a business office staff responsible for scheduling, a Postoperative Care Unit, an Endoscopy Department with dedicated pre- and post-op areas, and a Sterile Processing Department. Description:
• Receives and responds to telephone call requests from referring physicians’ offices, hospital staff, in an appropriate and professional manner. • Performs telephone interviews with Surgeon’s staff to secure demographic, diagnostic, procedural and scheduling information. • Can view schedule and expeditiously locate available time. Evaluate schedule for room utilization/offers available time slots to surgeons/office staff. • Accurately searches EPIC (registration system) to verify if patient already has a record created. • This includes searching by name, Date of birth, Social Security number. Avoiding duplication of patient records.is critical to the integrity of the registration system, clinical care and billing. • Accurately completes the pre-registration process according to hospital policy and procedures. • Selects correct procedure(s) and admission types and enters appropriate time slot ensuring absence of any conflicts. • Enters correctly spelled diagnosis and other pertinent information to the appointment detail. • Schedule appropriate procedures/surgeries per provider’s orders, in EPIC and faxed Scheduling form. • Selection of the procedure card that is the closest match to the physician’s order. • Notify Service Line Manager if the selection for the preference card is not found. • Knowledge and awareness of contracted Anesthesia sites for the hospital. • Schedule cases in the correct Block, recognize the difference between manual release and auto release blocks. Schedules PAT appointments and confirms scheduled times • Schedules Anesthesia Coverage for procedures in other hospital departments. Assist with managing contracted anesthesia lines daily. • Confirms patient’s insurance provider and obtains appropriate documentation of coverage. Communicate any further request to appropriate parties as needed. • Finalizes and confirms appointment date(s) and time(s) with caller. Document MRN and CSN numbers on the scheduling form correctly. • Upon request by department Managers, adjust available times for procedures in EPIC. • Follows policy for scheduling add-on (non-scheduled) or urgent surgical procedures. • Performs other scheduling functions such as updating answers, preps, adhering to scheduled block times, and communication of schedule cancellations as appropriate, and physician privilege look-up. • Reviews suspension list for physicians when scheduling appointment and taking appropriate action. • Addresses concerns of the surgeon’s office staff with department management for timely follow-up. • Acts as a liaison between Surgeon’s office and the Department of Surgical Services, Pre-Op, PACU, Endoscopy, and Sterile Processing. • Assists in the finalization of the next business day’s surgery schedule by confirming case/patient information with the surgeon’s staff, distributing required copies of the schedule to other departments, checking for resource conflicts • Efficiently and accurately enters information into scheduling and EPIC database. • Receives and sends faxes appropriately, ensuring confidentiality of patient is not breached. • Assists with data entry of operational records to ensure accurate record keeping • Maintains surgical database with respect to patient information, surgical procedures, staffing during cases, and other information deemed necessary in the department. • Assist with data entry pertaining to chargeable items when deemed necessary in the department.
Requirements:
• High School Diploma or equivalent. • Minimum of One year of Surgery Scheduler experience. • Training in Medical Clerical or Clerical and computer experience. • Minimum one year experience in services related area (registration, preadmission, surgical scheduling, and appointment scheduling). • Excellent communication skills, both written and verbal. • Excellent organizational skills with attention to detail. • Able to concentrate on multiple details with constant interruption. • Computer knowledge to include Microsoft Word, and Excel. Benefits:
• Health, Vision, Dental and Pet Insurance • Life Insurance • Short Term and Long-Term Disability and Life Insurance • Identity Theft Protection • Tuition Reimbursement up to $6,000 annually • Company paid Maternity and Paternity Leave • 5 days of Paid Time Off available upon hire • Bereavement Leave (includes pets) • PTO Sell Back Program • Compassionate Leave Sharing Program (PTO Donation) • Employee Support Fund, for employees in need of emergency financial support • Retirement with Company Match If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.