About this role
JOB DESCRIPTION: ROLE DESCRIPTION Business Management: 50% Internal Customer Management: 30% People Management: 20%
• Lead digital transformation roadmap of ANI TW from upstream to downstream to strengthen our capability to recruit and retain & maximize life-time value of brand users
• Leverage technical knowledge to enhance our brand’s CX strategy through local relevant social & e-commerce platforms, ancillary CRM systems in order to drive customer engagement and results
• Design, implement, test, launch, and track Salesforce.com omni-channel activities and campaigns, in collaboration with cross-functional team members to ensure strategic alignment
• Overall leadership of digital performance. Setting the vision for the channels and executing it through the team and partners.
BUSINESS OUTCOMES
• Customization of Salesforce.com to ensure seamless use and optimal support of omni-channel CX activities
• Comprehensive data capture of critical customer information at various points in the customer lifecycle across the organization, to support analytics
• Timely tool, dashboard, and report development to support decision-making and brand/channel activities
KEY RESPONSIBILITIES & ACTIVITIES
• Build and plan omni-channel CX roadmap from upstream to downstream, together with brand marketing, ethical sales & trade marketing team. Ensure flawless implementation of the strategy
• Leverage technical knowledge to enhance our brand’s CX strategy through local relevant social & e-commerce platforms, ancillary omni-channel systems in order to drive customer engagement and results
• Design, implement, test, launch, and track Salesforce.com omni-channel activities and campaigns, in collaboration with cross-functional team members to ensure strategic alignment
• Lead Abbot-centric digital platform implementation (including sales force, marketing cloud, project wolf, ANConnect) & secure local adaptation of the platform to best fit for ANI TW business opportunity (ie.,E-hopar, LINE BC)
• Enhance organization overall digital capability from awareness, consideration to acquisition and build sustainable growth benefit to ANI TW
KEY SUCCESS FACTORS
• Salesforce.com certification
• Strategic thinking and an enterprise orientation (ability to see “big picture” and understand tactical
• implications)
• Ability to influence without authority, in all directions, to be consultative
• Effective negotiation with stakeholders, managing differing priorities, personalities, styles, etc.
• Strong data management and analytics expertise
• Project management expertise and ability to foster collaboration and accountability
• Good understanding of marketing campaigns/activities and customer engagement
• Ability to communicate complex technical issues to non-technical stakeholders in order for decisions to be made.
• Experience in analytical techniques such as attribution modeling, A/B testing, design of experiment.
• High learning agility, adaptability, and comfort with complexity and ambiguity
• High customer/consumer/stakeholder orientation
• Working collaboratively with cross-functional partners and non-technical users to support data quality, identify and resolve issues
EDUCATION & QUALIFICATIONS
• 10-15 yrs’ of experience in DTC(direct to customer), CRM and digital marketing. FMCG industry
• Requires deep practical knowledge of media & digital marketing tools, concepts and methodologies as well as strong writing skills.
• Must have experience designing and testing digital marketing programs based on insights from analytics and experience.
• Experience with a broad range of additional platforms is strongly desired.
• Must be able to understand key business drivers and to develop appropriate strategies to address specific business needs.
• Good team leader & player with strong growth mindset, excellent communication, interpersonal, project management, and analytical skills
• Proficiency in Mandarin and English is a must
The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Marketing Support DIVISION: ANI International Nutrition LOCATION: Taiwan > Taipei : Mingsheng Commercial Building ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable