About this role
Plan and maintain daily pest-control service schedules using the internal scheduling system.Coordinate with Operations and Sales to manage daily service orders and prioritize jobs according to urgency and business needs.Receive and manage inbound customer requests, schedule changes, and complaints; record and resolve issues in the scheduling system.Monitor ongoing services and implement corrective actions to maintain operational efficiency and service levels.Monitor service delivery progress, perform daily task reviews, and reschedule as needed to maintain operational efficiency.Supervise day-to-day performance of the planning team, including assigning tasks, monitoring productivity, and providing coaching and feedback.Act as the primary communication point between the Manager and the planning team; relay operational updates, escalations, and performance feedback both ways.Maintain accurate records and correspondence in the internal system; ensure timely data entry and updates.Produce and distribute service and performance reports as required.Adjust daily schedules and reassign field resources within route constraints; coordinate with service leaders on order processing and follow-up to ensure uninterrupted route activation.Perform other ad hoc duties as assigned. Requirements
Higher Diploma or above with 3–5 years of relevant experience. Scheduling/booking experience in a service industry is an advantage. Candidates with less experience may be considered for Assistant Supervisor.Proven experience supervising a small team is preferred.Proficient with MS Office and Windows; Chinese typing skills required. Familiarity with scheduling systems and route-optimization or field-service scheduling tools is an advantage.Strong customer-service orientation with experience handling inquiries and complaints professionally.Excellent organizational skills, strong attention to detail, and the ability to multitask accurately under pressure.Strong problem-solving, communication, and interpersonal skills; self-driven, able to work independently with minimal supervision, and supportive as a team member.Effective prioritization skills and the ability to meet deadlines in a fast-paced environment.Preferred proficiency in spoken and written English.Immediate availability preferred.
Benefits
Competitive salary package 13-month salary Attractive allowance Dental insurance Annual medical check up 5-day work week Paid Public Holiday Annual Leave Marital leave Medical insurance (Outpatient/ Chinese Herbalist & Acupuncture and In-hospital services) Learning & development program Excellent promotion opportunities Excellent company culture Staff recognition awards