About this role
We have an exciting opportunity available for a Part-time Customer Service Consultant in our pre-construction admin team at Stevie Redback Pest Control. You will be required to work from our Brendale office. This is a permanent Part-time position of 15.2hr/week available. (There is some flexibility in when those hours can be completed)
In this role, you will be an important member of the Customer Service team, reporting directly to the Customer Service Manager, where you will provide customer service and sales support to our pre-construction department.
The core responsibilities in this role include:
Receiving inbound calls and email inquiries from Builders, Concreters etcResolving customer queries quickly and accuratelyScheduling pre-construction pest installations for customersGenerating Form 12’s, Form 43’s and Certificates of Installation for completed works.Checking payments and sending customers their relevant documents for certification.Liaising with your fellow colleaguesMeeting calls and internal sales targetsMaintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
The ideal candidate must possess:
Previous Call centre/Customer Service ExperienceProfessional Phone manner.Previous pest or building/construction experience is advantageousProficient with communicating verbally and electronicallyAble to work calmly under pressure while multitaskingProven problem-solving skillsAbility to work in a team environment to support colleaguesProfessional, reliable, and punctual.
Perks and benefits:
Employee Assistance Program (EAP)Discounted Pest ServicesFree Training opportunities to upskill.
Stevie Redback is part of the Rentokil group of companies. Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business- that employ some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
Employee Testimonial
“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”
Renay Fagan
"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."
Sierra Warrington