About this role
MedScope (a division of Medical Guardian) is a fast-paced and rapidly growing medical alarm company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.
Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.
This is a full-time position requiring a daily schedule of 9:00am-5:00pm EST.
Hourly rate: $21/hour
Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.
Tasks:
Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc. Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order Making necessary changes to existing customer records, and cancelling service when needed Answering phone calls and emails daily Requirements
Minimum associate degree in healthcare related field (preferred)Proficiency in the Microsoft Office suite of applications requiredCandidates must be authorized to work in the United States without current or future need for visa sponsorshipMust complete a successful background check and FBI fingerprintAbility to type at least 40 WPMMust complete daily tasks assignedMust be detail orientedAbility to adapt to changes
Behavioral Requirements:
Intelligent individual with excellent oral and written communication skillsCritical thinker - ability to decipher when things are missing or incorrectAccurate and organized - heavy data entry of important informationFriendly phone demeanor - will be in direct contact with both customers and referring sourcesTeam player - will work on the Intake team as well as with other departments dailyPunctual and reliable with a professional appearance and demeanorBenefits
Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation & Public Holidays) Short Term & Long Term Disability Retirement Plan (401k)