About this role
Position: Outbound / Operations Virtual Assistant (E-commerce Operations)
Location: Remote (Global)
Employment Type: Full-Time
Work Setup: Communication primarily via text and email, with occasional virtual meetings
Type of contract: Independent contractor
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Overview:
We are seeking a detail-oriented Outbound / Operations Virtual Assistant to support day-to-day e-commerce operations. This role is primarily focused on managing customer orders, inventory issues, and operational workflows, while also providing support to inbound processes during lower volume periods. The position is internally focused, with communication conducted primarily via text and email, alongside occasional meetings.
Key Responsibilities:
1. Outbound / Operations Support
Manage and process customer orders, ensuring accuracy and timely handlingMonitor and resolve order-related issues, including delays, cancellations, and discrepanciesTrack and address out-of-stock items, coordinating with internal teams on inventory updates and resolutionsMaintain and update order and inventory records across systemsIdentify operational inefficiencies and recommend process improvements2. Inbound Support (as needed)
Assist with inbound workflows during slower outbound periodsSupport internal ticket queues and operational requestsHelp ensure the timely resolution of customer-related issues routed internally3. Internal Communication & Coordination
Collaborate with cross-functional teams (e.g., customer support, logistics, merchandising) via Slack, email, or project management toolsProvide clear and timely updates on order statuses, inventory issues, and operational blockersParticipate in occasional team meetings and syncs
Requirements:
2+ years of experience in e-commerce operations, virtual assistance, or a similar roleStrong understanding of order management and inventory workflowsClose attention to detail and strong organizational skillsProficient in written communication (text and email)Comfortable working in a fully remote, internally collaborative environmentExperience with tools such as Shopify, Gorgias, Zendesk, or similar platforms is a plusAbility to multitask and adapt to shifting priorities
Preferred Qualifications:
Prior experience supporting DTC or e-commerce brandsFamiliarity with inventory management systems and order tracking toolsExperience working with remote teams and asynchronous communication
Success Metrics:
Accuracy and timeliness of order processingReduction in order-related errors and escalationsEfficient handling of out-of-stock and inventory-related issuesResponsiveness and clarity in internal communication