About this role
You're not just managing accounts, you're building partnerships that last and grow. We're looking for a Customer Success Manager who can manage a broad portfolio of SMB customers globally, while also supporting growth opportunities with new European enterprise clients. This role is based in the Czech Republic, with occasional visits to one of our offices to collaborate with the team.
This role is focused on outcomes. You will be responsible for successful onboarding, strong retention, and identifying expansion opportunities. If you naturally stay ahead of issues, communicate clearly, and take ownership, you’ll do well here.
Our TeamYou’ll join GoodData’s Customer Success team, a global group focused on helping customers get real value from our platform.
We work closely with Professional Services, Sales Engineering, Product, Engineering, and Finance. The team operates with a high level of ownership and focuses on onboarding success, churn prevention, and growth.
What You’ll DoOwn a portfolio of SMB customers worldwide
Be the main point of contact from onboarding through long-term success
Help customers understand what GoodData does and how it supports their business
Drive onboarding and early value
Take over new customers quickly after handover and engage within days to bring them to the production soon
Guide customers through onboarding and make sure they reach value fast
Proactively promote and plan available support channels such as community, support, and workshops
Understand the product value proposition, use cases and how it can help the customer
Prevent churn and manage risk
Monitor usage, communication, and overall customer health
Identify risks early and act before they become problems
Communicate with your customers regularly
Keep customer management structured and visible
Document all customer activity and communication
Maintain accurate customer data and metadata
Provide regular updates and flag risks proactively
Make sure customers are consistently engaged over time
Drive growth and expansion
Identify upsell and cross-sell opportunities
Introduce new capabilities including Agentic Analytics
Run demos, workshops, and value-focused conversations
Build relationships across the organization, including C-level
Work cross-functionally
Partner with Sales and Finance on renewals and expansion
Collaborate with Product, Engineering, and Professional Services
Represent customer needs and feedback internally
About You5+ years of experience in Customer Success or similar roles in B2B SaaS, Data related industry is a plus
Experience managing SMB or scaled customer portfolios is a strong advantage
Experience with analytics or data platforms
Strong organizational skills and ability to manage multiple customers effectively
Proactive mindset, you identify issues early and take action
Commercial awareness and ability to spot growth opportunities
Clear and confident communicator across different audiences
Team player who collaborates well across functions
Nice to HaveFamiliarity with structured Customer Success processes
About GoodDataAt GoodData, we’re building the future of agentic AI for data intelligence.
Our full-stack data intelligence platform empowers companies to turn raw data into real business impact — from agentic AI apps to embedded analytics that scale securely and seamlessly. With GoodData, organizations don’t just analyze data, they monetize it.
But what really sets GoodData apart is our mission: to put intelligence wherever decisions are made. That’s why we’ve built a platform that’s AI-native, composable, and built for the way modern enterprises work.
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