About this role
Over 2M developers use Resend to send transactional email, and we're onboarding hundreds of new paying customers every day. As we move upmarket, more of those customers are engineering teams with complex requirements and need white glove assistance to be successful.
As our user base continues to grow, we have increased demand across all time zones. This role would be based in European timezones or Brazil.
In this role, you will…Be the front-line of customer requests
Debug, report, and sometimes fix bugs and regressions
Advocate for customer needs to the greater Resend team
Iterate internal workflows to improve our resolution speed and efficacy
Proactively build relationships and identify potential papercuts for customers
Create documentation that answers customer questions or showcases solutions
Who You Are...Love helping solve problems for developers
Have 3-5 years of technical support or success experience
Can handle and perform under customer pressure
Have experience improving email deliverability
What it means to join the team...Honest and low-ego team
Autonomy to “just ship it”
Ownership of problems and solutions
100% remote team with flexible working schedules
Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
Learn more about how we work in Customer Success:What is our vision for exceptional support
How we scale support
How we work
About ResendWe are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.
Our fully remote team of 40 spans 11 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →