About this role
Title: Group Account Supervisor
Company/Location: Biolumina, New York, NY
Department/Discipline: Account
Description
The Group Account Supervisor will operate on multiple levels, both internally and externally, to strategically manage the brand, agency team and client relationship.
Primary Job Responsibilities
Demonstrate "Big Picture" thinking view of Brand and business and provide strategic contributions to success of Brand
Lead strategic and tactical planning process
Demonstrate mastery of brand category and competitive data, including key studies
Aggressively monitor and understand the competitive landscape, both strategic and creative
Seek opportunities to showcase agency work among current and prospective clients
Seek opportunities to grow business within current accounts and into new accounts connected with that client.
Demonstrate the fiscal acumen to lead a profitable account
Aggressively monitor fee performance to encourage/ensure profitability.
Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee
Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere
Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free
Keep abreast of marketing/advertising and brand-specific trends in order to offer added-value to the client/creative product
Demonstrate ability to adapt to various client corporate cultures.
Keeping senior management briefed on account activities
Continue to refine skills in strategy and the business planning process
Articulate agency POV without being afraid to take a stand
Strategically problem solve for discrepancies between client and agency
Act as a positive role model for agency at client and industry events
Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development
Demonstrate the ability to analyze market research, identify strategic issues, and effectively communicate findings
Establish credibility with clients at all levels and embody service-oriented attitude
Become trusted and integral strategic advisor to the client team
Additional Responsibilities
Communicate effectively and professionally both internally and externally
Demonstrate good problem-solving and interpersonal skills
Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
Remain calm despite high pressure situations
Project a professional, positive attitude toward peers and clients within the department and the agency
Uphold Agency quality standards in servicing the Client
Maintain accurate time sheets
Foster a positive team atmosphere demonstrating respect for peers and supervisors
Assist other members of department/team as needed when workload allows
Foster senior level partnerships with creative/account colleagues
Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager
Uphold the Company Values (the 3 E’s) in all decisions and interactions
In person client travel is required
Management Responsibilities
Assign work to assure project deadlines are met
Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs
Provide constructive and direct ongoing feedback to direct reports
Evaluate performance of direct reports and complete and deliver performance reviews
Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions
Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head
Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.
Qualifications:
College degree, preferably in marketing, advertising, communications or science/medicine
5 - 7 years Agency or comparable experience (HCP Agency marketing experience preferred)
2 years of supervisory experience
Excellent written and oral communication skills
Well-developed knowledge of business practices/vendor relations
Maturity to handle independent senior-level Client contact
Ability to manage and train staff
Successful history of growing brands and possibly launching brands
Understanding of therapeutic categories/disease states
Biolumina’s Values
Open Mind
Always ask why—of your teammates, your clients, and yourself. And don’t stop there—keep asking questions
Be respectful of others’ ideas, opinions, and diverse backgrounds
Be flexible and adaptive to new ways of doing things
Brave Heart
Speak your mind…and your heart
Courageously step forward to try something new and help others to do the same
Be brave enough to defend your opinions—and brave enough to change them
Ready Hands
Be proactive and push things forward
Reach out to offer help and raise your hand to ask for help
Go out of your way to show gratitude
The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.
SALARY RANGE HERE: $78,000-$149,500 Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.