About this role
Our Opportunity:Fetch is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. Founded to solve the challenges of package delivery, Fetch has expanded its offerings into four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage. From our local facilities, we ensure secure, convenient, direct-to-door delivery for residents while streamlining operations for property teams. Our valet trash service provides simple, community-wide waste solutions. Fetch Market offers direct-to-door 24/7 delivery of everyday essentials, giving residents unparalleled convenience. Fetch Storage extends our mission by offering secure, flexible storage options tailored to multifamily living. Operating in communities across the U.S., we are tackling complex logistical challenges every day, from last-mile delivery to amenity innovation, while creating seamless living experiences for residents and measurable value for property managers and owners. With substantial growth ahead, Fetch continues to shape the future of multifamily living by combining technology, logistics, and hospitality into one cohesive platform. Fetch Package is looking for a Warehouse Manager to join our team in bringing Fetch Package's services to the community. The Fetch Package Operations team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for logistic leaders with a passion for process, organizational excellence, and the ability to lead a team in providing superior customer experiences. As a leader responsible for overseeing the package fulfillment process, you will lead a team of operation associates to ensure top-tier delivery service for the residents in your city. Additional duties include coaching and mentoring the operations team, moving and lifting packages, and on-boarding, training, and scheduling Fetch Delivery Drivers. What You'll Do:Managing the full scope of the fulfillment process at the warehouse every dayLeading a team of Warehouse Associates tackling daily fulfillment at the warehouseCoordinating operations staff scheduleTrain, assess, and improve daily performance of Warehouse AssociatesManaging Delivery Driver relations including on-boarding, training, and schedulingTriaging and dispatching Drivers into efficient delivery routesProblem solving conflicts and as they arise and tackling ad-hoc tasks that impede the fulfillment process Working with the Customer Service team to answer customer inquiries via call, text or emailWorking closely with the Operations Manager to provide constant improvements to existing processes and the Fetch service Organizing and maintaining package inventory using the Fetch platformManaging maintenance of Fetch delivery vehicles Coordinating rush deliveries and special requests to the meet the needs of Fetch residentsProviding the Fetch Experience What You'll Need:The will and drive to achieve, maintain and increase high standards3+ years of experience in a management positionOne or more years of experience as a warehouse employee recommended, but not requiredProficient in basic computer usageClear and concise with electronic and verbal communicationHigh-level of commitment towards prioritized decision makingAbility to thrive under pressureMulti-tasking skillsPassionate about serving othersComfortable in a fast-paced environmentMust be able to handle 50+ poundsMust have a valid driver license with a clean driving record