About this role
The Senior Client Success Manager is commercially focused and experienced responsible for a large, complex client with ARR of +$100M. They thrive in a dynamic, fast paced environment and have a growth mindset. They are accountable for the day-to-day activities of a client, as well as ensuring retention, upsell, NPS and OKR targets are met. They are client centric and have experience anticipating and resolving issues, thinking creatively, and solving complex problems with practical and reasonable solutions. They deeply understand client needs and work with internal partners to ensure client expectations are met and documented on a day-to-day basis. They are detail oriented and organized with strong project management skills. They have a broad understanding of employer/payor healthcare benefits strategy. They have successfully developed relationships with day-to-day and up to senior manager level client contacts, insurance carriers, benefits vendors and consultant partners.