About this role
Join the team redefining how the world experiences design.
Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be time consuming — so we’ll get straight to the point.
Where and how you can work
This role is based in Makati, and will work on a hybrid setup. We’re big on trust and ownership, so we aim to support ways of working that help you and your team do your best work (with the exact cadence aligned to local team needs).
What you’d be doing in this role
As Canva scales, change continues to be part of our DNA — and we like to think that’s all part of the fun. This will give you a flavour of the kind of work you’ll take on (and it will evolve as we grow).
As a Trust & Safety Operations Specialist, you’ll help protect our community by delivering thoughtful, consistent, and empathetic operational support — combining strong customer service instincts with sound judgement and a safety-first mindset.
At the moment, this role is focused on:
Review and investigate sensitive or urgent abuse reports, including fraud, spam, and account takeoversRespond to regulated escalations, including government account requests and compliance workflowsParticipate in incident response, post-incident retros, and help strengthen escalation playbooksSupport and execute red-teaming simulations to proactively test safety and moderation robustnessPerform data labeling and edge-case tagging to improve abuse detection models and automationTrack abuse trends and signal gaps, and provide structured feedback on tooling and detection logicPartner with internal teams to improve processes, documentation, and policy enforcement consistencyParticipate in an on-call rotation (which may include weekends/public holidays as needed)We’re looking for candidates with Trust & Safety operations or platform abuse investigation experience (beyond content moderation alone).
We'd love it if you have:
Direct experience in Trust & Safety operations, investigations, or platform abuse response Hands-on experience using investigation or case tooling (e.g., Castle or similar platforms)Interest or experience in AI safety work (data labeling, prompt testing, classifier feedback loops, red-teaming)Strong judgment and resilience when working with emotionally challenging contentA collaborative style — you can work effectively across Policy, Product, Engineering, and LegalFlexibility for on-call coverage as operational needs require (which may include weekends/public holidays as needed)About the team
The Safety and Trust Operations (STOps) team is Canva’s safety engine — a multidisciplinary crew dedicated to safeguarding users and the public from digital harm. Think of us as a superhero squad protecting Canva from the villains of fraud, harassment, and platform abuse.
This role sits within our Escalations & Investigations stream and collaborates across Trust & Safety, Policy, Product, Engineering, Legal, and vendor partners.
What’s in it for you?
We work hard to achieve our crazy big goals — but you’ll find plenty of magic moments along the way.
Here’s a taste of what’s on offer:
Equity packages – we want our success to be yours tooInclusive parental leave policy that supports all parents & carersAn annual Vibe & Thrive allowance for wellbeing, connection, and home office setupFlexible leave options for rest, growth, and impactGlobal exposure and opportunities to grow within one of the world’s most loved design platformsCheck out lifeatcanva.com for more info.
We make hiring decisions based on your experience, skills, and passion — and how you can enhance Canva and our culture. Even if you don’t meet every listed requirement, we’d still love to hear from you!
Please note: Interviews are conducted virtually.