About this role
Get to Know the Team
The GrabRentals team houses its own strategy, partner management, and productivity functions. It also handles pricing and product design, sales, marketing, operations etc. Additionally, the team works with other teams in Grab, spanning business, operations, tech, and analytics.
We provide sustainable access to high-quality vehicles for hirer-partners. This enables them to earn income on the Grab platform without vehicle ownership. At the same time, it ensures a steady supply of vehicles for the Grab marketplace.
Get to Know the Role
In the PHV Acquisition & Retention team, we focus on managing the lifecycle of our hirer-partners. We curate their experience, recruit them and support them with an excellent rental experience.You will report to the Head of GrabRentals PHV, and report onsite at Singapore Grab Tampines office.The Critical Tasks You Will Perform
As the PHV Acquisition and Retention Assistant Manager, you will lead the customer lifecycle strategy across GrabRentals PHV hirer-partners.Ensure consistent high-quality experiences across online and offline touchpointConduct reviews and improve policies and processes to boost customer retention.Manage the customer retention team to ensure smooth daily operations, resolve issues, and handle escalations.Establish and grow new sales channels to support business growth and expansion. Develop and implement Go-To-Market plans and sales guides for new channels and productsOversee the entire sales process, converting inbound leads and managing outbound channels to exceed sales target. Conduct data-driven analysis to improve sales channels, pipelines, and performance.Collaborate with marketing, business, and operations teams to improve revenueManage a team of over 15 members, consisting of both full-time and part-time staff across sales and customer retention functions. What Essential Skills You Will Need
At least 5 years of proven track record in sales strategy, business analytics or operations in tech or startup environments.Customer-oriented service attitude to initiate and maintain relationships with our hirer-partners.Excellent speaking and presentation skills(English) to translate analysis into relevant insights and executive presentations.Willing to be hands-on and proactiveHigh competency in Google applications and data analytics tools is an added advantage. Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.