About this role
Analyze end-to-end customer service processes to identify inefficiencies, bottlenecks, and automation opportunities; Collaborate with stakeholders to redesign workflows that reduce manual effort and improve service level; Design and develop automation solutions using tools such as RPA, UiPath, Automation Anywhere, Power Automate and other environment, such as C#, PHP, JavaScript, jQuery, Python, SQL (MySQL, MS SQL Server databases), WAMP system architecture, and Git.), low-code platforms, and AI-driven technologies. Develops architectural designs that integrate various platforms, databases and infrastructure. Develops applications to increase the efficiency and effectiveness of local processes across EMEA CODs. Develop and maintain automation roadmaps aligned with business goals and customer service KPIs; Carries out activities in accordance with implementation processes, ensuring correct use of development, testing, and production environments. After development activities, creates...