About this role
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Property Overview: Located in the heart of i-City, Shah Alam's premier leisure, retail, and business district, DoubleTree by Hilton Shah Alam i-City is a 299 room property strategically positioned adjacent to Central i-City Mall and within walking distance of key attractions including i-City Theme Park, WaterWorld, SnoWalk, and other family entertainment venues. The property features 4 F&B outlets with a grand ballroom and multiple event spaces. With convenient access to Shah Alam's key corporate and manufacturing hubs, Port Klang, and Kuala Lumpur, the hotel serves a diverse mix of business, leisure, group, and event travellers, making it one of the leading hospitality destinations in Selangor.
The General Manager at DoubleTree by Hilton Shah Alam i-City is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
• Champion Business Excellence
• Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators. • Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel • Stay ahead of market trends and seize new opportunities
• Lead with Vision
• Inspire a culture of excellence by providing strong leadership to all team members. • Monitor and develop team member performance, particularly the executive team and department heads • Foster a workplace where every team member thrives and contributes to the property’s collective goals
• Elevate Guest Experience
• Manage operations with a keen eye for detail • Monitor guest feedback and implement improvements as necessary to exceed guest expectations • Deliver exceptional service to ensure every guest leaves with a desire to return
• Financial Stewardship
• Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures • Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
• Quality Assurance
• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction • Conduct regular inspections to ensure compliance with quality and brand standard requirements • Implement improvement initiatives to enhance overall guest experience and hotel reputation
• Owner Relations
• Build strong rapport with hotel owners through proactive and on-going communication • Serve as a primary liaison between hotel owners and corporate entities
Role Requirements:
• Proven experience as a General Manager or Director of Operations in an International Chain, ideally with SEA market experience • Strong Operations and Commercial background • Outstanding communication skills with proven ability to engage and manage key stakeholders • Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team • Dynamic with a forward thinking mindset, a passion for innovation and driving continuous improvement in guest experience and operational excellence