About this role
You will be responsible for the daily operations of the hotel’s security team, maintain security standards, and respond to emergencies. As a Security Officer, you’re not just ensuring the safety of guests, team members, and facilities – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
• Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency
Qualifications:
• Previous experience as a security officer
• Strong knowledge of security operations, surveillance systems, and emergency procedures.
• Excellent communication and interpersonal skills, with a guest-focused approach.
• Ability to remain calm and respond effectively in high-pressure situations.
• Proficiency in English; additional languages are a plus.
• Relevant security certifications and training (e.g., first aid, CPR) are preferred.
• Ability to work flexible hours, including nights, weekends, and holidays.