About this role
• Responsible for providing medical support and first aid services to Team Members and guests when required. • Ensures the effective operation of the hotel medical unit in accordance with Hilton standards, legal requirements, and health & safety procedures. • Supports Team Member health and well-being by providing basic medical assistance, coordinating medical appointments, and following up on occupational health processes. • Works closely with the Human Resources Department regarding medical procedures, work accidents, health records, and preventive health practices. • Maintains confidentiality and professionalism regarding all medical information and Team Member records.
• Provide first aid and basic medical support to Team Members, including injections, wound care, and other necessary medical assistance within the scope of responsibility. • Arrange doctor appointments and medical consultations for Team Members requiring further medical evaluation or treatment. • Provide approved medication support for minor health complaints such as headaches or toothaches when medical consultation is not required. • Respond to emergency medical situations by preparing required documentation and coordinating hospital transfers with the approval of the Human Resources Department. • Support the preparation and follow-up of work accident reports in coordination with the Human Resources Manager. • Provide medical assistance and support in case of guest health-related requests. • Maintain sterile and hygienic conditions within the hotel medical unit. • Maintain, update, and securely store Team Member medical records and health cards. • Follow up on required medical examinations and health check-ups, including F&B Team Member medical controls. • Manage the distribution of medicines and medical supplies to departments according to the established schedule. • Monitor medical stock levels and coordinate monthly purchasing of required medicines and supplies. • Inspect and maintain all First Aid Kits located throughout the hotel, including Kitchen, Housekeeping, Time-Keeper, Engineering, and Stewarding areas. • Ensure First Aid Kit inspections are recorded in the relevant logbooks. • Train and coordinate designated Team Members from other departments to provide basic medical support during absence or annual leave periods. • Maintain accurate medical documentation and ensure confidentiality of all health-related information. • Support Human Resources initiatives related to Team Member health, safety, and well-being. • Comply with all Hilton International policies, procedures, and standards. • Perform any other reasonable duties assigned by the Human Resources Manager or Management.
• Bachelor’s degree or relevant qualification in Nursing. • Valid nursing license and authorization to practice according to local regulations. • Previous experience in occupational health nursing / workplace nursing is preferred. • Proven experience in providing workplace health services, employee medical support, and health & safety practices. • Knowledge of first aid procedures, emergency response, and occupational health requirements. • Ability to maintain accurate medical records and handle confidential information. • Strong communication and interpersonal skills with the ability to interact effectively with Team Members at all levels. • Ability to work independently, prioritize tasks, and respond effectively in emergency situations. • Good organizational skills and attention to detail. • Ability to comply with Hilton standards, policies, and procedures.