About this role
At Embassy Suites by Hilton Birmingham, the Guest Services team is the heart of the guest experience. As a Guest Services Agent, you are often the first and last point of contact for our guests, setting the tone for a welcoming, seamless, and memorable stay. This role blends service excellence, problem-solving, and attention to detail in a fast-paced hospitality environment. If you thrive on connecting with people, enjoy multitasking, and take pride in delivering outstanding service, this is a great opportunity to grow within a globally respected hospitality brand.