About this role
Assist Customers: Handle inquiries related to order status, product availability, and payment information via calls, emails, and chat. Positive Attitude: Maintain a professional and empathetic demeanor when interacting with customers. Payment Queries: Address customer questions about payment status, overdue payments, and collections. Complaint Resolution: Acknowledge and resolve customer complaints promptly. Product Knowledge: Possess in-depth knowledge of client products to address customer queries effectively. Record Keeping: Maintain records of customer interactions, transactions, comments, and complaints.