About this role
The Customer Experience Manager is responsible for driving customer experience performance and transformation across multiple client accounts. This role provides strategic leadership and oversight of customer experience initiatives, customer resolution programs, service recovery strategies, and continuous improvement efforts to improve customer satisfaction, loyalty, and business outcomes. This role requires a highly experienced leader with deep BPO contact center expertise, strong analytical and problem-solving capabilities, experience in customer experience transformation, and a strong understanding of emerging technologies, including Artificial Intelligence (AI), customer analytics, and automation solutions.