About this role
Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic.
• Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services. • Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary. • Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency. • Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients. • Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed. • Performs all other duties as assigned.
• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way. • Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner. • Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way. • Proficient computer skills using Microsoft Office and database programs. • Excellent verbal, written and interpersonal communication skills. • Ability to prioritize messages based on urgency. EDUCATION: High school diploma or GED is required. EXPERIENCE: Three (3) years of related experience is required. Clinical experience is preferred.